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Enterprise Reporter 3.2.2 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Restoring a Connection to the Enterprise Reporter Database

If your server has lost its connection to the database, you can still open a console and connect to the server, but functionality will be limited. You will be unable to create discoveries, run reports or modify your configuration. Ensure that the SQL Server® hosting the Enterprise Reporter database is running, and that the server can access it.

The Report Manager maintains a direct connection to the SQL Server® database, so ensure that the console’s computer can also access the SQL Server®.

Troubleshooting Connection Timeouts

Troubleshooting Credential Change Failures

Each credential in the Credential Manager has three parts—an account name, a password and an optional description—and you can change any of them. While most changes should be processed smoothly, occasionally issues in the network environment may prevent changes from being applies. When a change fails, you need to determine the reason, and then manually make the changes.

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If you have to manually change a credential on a node, you should ensure that there are no discoveries running or queued before making the change. Change the credentials using the Services console on the host computer, then restart the service. Verify that the node started in the bottom pane of the Manage Discovery Clusters page. Restart any discoveries you canceled.
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If a node fails to start after changing the credentials, ensure the credentials have local administrator access on the node host computer, and check that the credentials you provided are valid.
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If a discovery fails after changing a credential, ensure that the new credentials have read access on the targets of any discovery. Check the discovery to see if it using the default node credentials or if credentials are specified. Ensure that the credentials you provided are valid.

Resolving Issues in the Configuration Manager

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