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How to rename a Repository (4032649)
How to change the name of an existing repository. ... On cores with multiple repositories you may want to rename them for easier tracking. ... Windows Registry Disclaimer: ... Quest does not provide support for problems that arise from improper modification of the registry.
Troubleshooting Network Attached Storage (NAS) Issues (4035486)
This article provides guidance on troubleshooting potential network and performance issues for customers using a Network Attached Storage (NAS) device as the location for a Rapid Recovery repository.
Roll up job fail with error: "Cannot release a buffer that has already been released" (4042284)
Roll up job failed with error message: "Cannot release a buffer that has already been released". ... Logs might include a message indicating an invalid record found on dvm increment refs of dfs_record entry 0x#######
Restore & Export Types and How to Launch Them (4041321)
The Rapid Recovery Core can instantly restore data or recover machines to physical or virtual machines from recovery points. ... The recovery points contain agent volume snapshots captured at the block level.
Large Incrementals After Base Image (4038343)
After a base image or especially large backup, subsequent backups also appear to be larger than usual <p>While Rapid Recovery is transferring the recovery point to the core, the VSS snapshot is stored on the agent.
MUP Warnings (4036133)
This article describes potential MUP warnings on your Core server. ... Your system logs, as well as your repositories, may show multiple MUP warnings, for example: ... This error may be caused by network connectivity issues.
Hyper-V Export Fails with Error: Could Not Perform Hyper-V Export to a Remote Server (4018215)
When attempting a Hyper-V export, the following error message is encountered: ... Please make sure that the proper .Net Framework is installed on ‘#hostname#’ and port ’8010′ is open for incoming HTTP connections and try again.
Using the Iometer Performance Tool (4018642)
This article describes the network testing technique and the sequence of steps that need to be taken to perform network connection testing using the Iometer free network test tool. ... In many cases, the replication failure might be due to some environmental or network connection problems.
Jobs fail at the very end with "connection was forcibly closed by remote host" (4032529)
Jobs fail at the end of the backup with the error message of "connection was forcibly closed by remote host." This can be caused by the data stream of traffic being interrupted during the termination of the backup job.
Boot Failure Classpnp.sys (4035491)
After a restore, the restored machine fails to boot with stop error 0x0000007B. ... <p style="text-indent: -0.25in;margin: 0in 0in 0pt 1in;mso-list: l0 level2 lfo1;"><span style="mso-list: Ignore;">a.<span style="font: 7pt 'Times New Roman';">
Underscores and other special characters are not permitted in a NAS device name (4032526)
The "User name" and "Password" fields are grayed out (disabled) when trying to open existing repository or to fix repository errors. ... This happens only if repository is located on CIFS share(s) and if the name of one or more NAS devices contains an underscore or any other special characters.
Error opening installation log file. Verify that the specified location exists and is writable. (4037675)
Unable to uninstall a software from "Programs and Features" on a Windows machine with the error: ... Verify that the specified location exists and is writable. ... This is problem can affect any installed software on Windows and is not a Rapid Recovery specific problem.
Agent Export Configuration for Agent has been changed (4018376)
User receives the following Alert for Virtual Exports when no changes have been made by the user: ... This alert is working as intended. ... The alert is generated whenever a new snapshot is exported to the .vhd location.
Troubleshooting JET_errVersionStoreOutOfMemory during a Mailbox Restore (4036053)
The Version Store keeps an in-memory list of modifications made to the database. ... In simple terms, the Version Store is where transactions are held in memory until they can be written to disk.
VSS and DFS Compatibility (4036187)
During backups of systems running DFS replication, VSS backups may cause DFS errors 5012 and 5014 in DFS Replication Logs. ... The DFS VSS Writer (The Component of VSS that controls the quiescing of data related to DFS) works differently than other VSS writers.
Snapshots of very large volumes fail with an error saying "A call to a remote server timed out" (4032507)
Snapshots fail with an error saying "A call to a remote server timed out" ... If you watch the backup, the transfer will sit in "Determining data to send," then fails. ... Very large volumes (in the case I saw, 2 4-TB volumes on a single disk) take a long time to determine what blocks to send, longer than the default timeout and longer than can be configured in the AppAssure GUI.
Understanding 0% Compression in an AppAssure/Rapid Recovery Repository (4032498)
What is 0% compression when viewing the repository statistics in the UI ... This issue occurs due to accumulation of residual data processed during the backup process which was not properly removed through the normal clean-up process.
Validating Network Connectivity (4034462)
This article describes how to validate network connectivity between the Core and the agent or between two cores. ... You can use several tests and procedures to validate network connectivity between the Core and agent or between two cores.
Active Directory, Domain Controller and Restore(s) (4036056)
Rapid Recovery performs image-level backups by taking a full snapshot before copying the incremental snapshot. ... Keep in mind that due to VSS's limitations, database backups will be in a crash-consistent state.
Is Rapid Recovery affected by the OpenSSL Heartbleed vulnerability? (4034634)
The following is an excerpt from heartbleed.com which provides a summary of the Heartbleed vulnerability: ... "The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library.
Failed Boot Selection Error (4034549)
You receive a "boot selection failed" error after restoring or exporting a Windows 7 or Windows Server 2008 machine. ... The machine fails to boot and displays one of the following errors: ... Error: 0xc000000e “The boot selection failed because a required device is inaccessible.”
Installer Cache Missing during Uninstall, Repair or Upgrade of an Agent (4018635)
When attempting to uninstall, repair, or upgrade an agent, the process fails because the installer cache is not found within the AppRecovery InstallerCache. ... installer of the current version from the License Portal and run it.
Transfer Fails with IOCTL FsctlAllowExtendedDasdIo failed The parameter is incorrect (4035691)
This error occurs when a volume on the agent is not formatted or is damaged. ... Format (Fs) in DISKPART will show the volume as RAW. ... When backing up a machine with an agent we can only only back NTFS and FAT32 (EFI) formatted volumes.
Restoring Recurring Calendar Events (4034399)
This article addresses how to resolve missing recurring calendar items when restoring a single Exchange calendar. ... When restoring a single Exchange calendar, original events are restored, but none of the recurring ones are.
How to Perform a Rollback with Live Recovery of a Data Volume (4035425)
This article serves as a how-to guide on performing a restore of a data volume using Rapid Recovery. ... In order to perform a rollback of a data volume, the following components are required: ... A volume on a machine to restore to:
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