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Adding images to the email communication (4306963)
The following article will explain how to add images to the messages sent from the PST Flight Deck server to your users. ... Some customers may find that the functionality included in the “Wysiwyg” email communication editor to include images into the body of an email produces unexpected results when viewing the message within Outlook.
PST file fails migration. Error (401) Unauthorized logged (4307220)
PST file fails migration. ... In review of the reason why, you find that the failure was triggered by 401 Unauthorized errors.<br><strong>Details:</strong><br>In review of the FD Admin Console (FAC), system events similar to the following are logged:<br><img class="alignnone wp-image-1976" src="/kbarticleimages/QT/2017/12/LEKOIBH-300x83.png" alt=""></img><br>An excerpt of the worker log showing the resultant error can be seen below:</p>
Suspended file logs "Access is denied" text in Migration agent log file (4336930)
Suspended file logs "Access is denied" text in Migration agent log file <div class="pf-content"><p><strong>Issue</strong><br>Sometimes User’s files are not uploading because one or more files are in status “Suspended” which hold others files from uploading.<br><img class="alignnone size-full wp-image-1955" src="/kbarticleimages/QT/2017/11/2016-05-24-13_08_09-suspended_.png" alt="" width="988" height="255"></img><br> <br>Migration Agent log file contains following error:</p>
ISSUE: PST Flight Deck monitoring service will not start when using HTTPS (4336863)
MonitoringAgentService</span> <span style="font-family: 'courier new', courier, monospace;">Level: ... Error</span> <span style="font-family: 'courier new', courier, monospace;">Description:</span> <span style="font-family: 'courier new', courier, monospace;">Service cannot be started.
Minimum Component List for Windows Server 2008 (4293700)
The following is the output from the PowerShell command: ... Import-Module ServerManager ... Get-WindowsFeature | where-object {$_.Installed -eq $TRUE} ... [X] Configuration APIs ... Although additional components can be installed, changes or deviations from this list may result in PST Flight Deck not functioning correctly.
How to determine the minimum component list for PST Flight Deck in Windows 2012 or higher (4306898)
How to determine the minimum component list for PST Flight Deck in Windows 2012 or higher <div class="pf-content"><p><strong>Minimum Component List for Windows 2012</strong><br>The following is the output from the PowerShell command:</p>
Issue: Office 365 Ingest Module Error: “Unable to open Database file” (4288863)
<ol><li>Uploaded pst file with original size exist in upload location than the pst file needs to be reprocessed from Extraction Module in console.</li><li>The pst file is empty (0KB) then: <ol style="list-style-type: lower-alpha;"><li>Check the Cleanup folder and you might find there the “–PstFileEntryId_username_*_content.zip” and “–PstFileEntryId_username_*_db.zip”.
HowTo: Give user full access to FlightDeck admin console (4294071)
Many functions/buttons are greyed out and cannot be use.<br>1. ... Service account under which the PST Flight Deck is install needs to be set as Console Master.<br>To do so:</p> <ol style="list-style-type: lower-alpha;"><li>Got to Settings > Environment</li><li>Press the “Add Console Root” button</li><li>Popup window will appear:</li></ol> <p><img class="alignnone size-full wp-image-1632" src="/kbarticleimages/QT/2017/11/46.png" alt=""></img><br>d. Restart the PST Flight Deck console<br>e.
HowTo: Manual matching of Mac users with AD accounts (4341146)
This mapping should be done automatically by FD. ... However, there are some situations, when this automatic process fails and must be done manually.<br><strong>Details<br></strong>There are few conditions when automatic mapping of Mac user and AD account fails:</p> <div>– Mac user is used on more than one Mac computer</div> <div>– There are more than one mailbox in the Mac Outlook profile</div>
HowTo: Updating the PST Flight Deck License file (4268076)
Sometime in PST migration projects, there is a need to update the license key within the product. ... This could be due to a transition from a demo setup into a full production migration, due to the project duration or scope superseding the time or features stipulated within the file, or for several other reasons.
Issue: Content scanner produce Exceptions in ExtractionService.log (4306918)
This might be because no configuration file was found for your application, or because no endpoint element matching this name could be found in the client element.! </span><span style="font-family: 'courier new', courier, monospace;font-size: 10pt;">EXCEPTION: System.InvalidOperationException: Could not find endpoint element with name 'ContentScannerSoap' and contract 'ContentScanner.ContentScannerSoap' in the ServiceModel client configuration section.
HowTo: See from which workstation pst files was uploaded (4294243)
HowTo: See from which workstation pst files was uploaded <div class="pf-content"><p><strong>Overview</strong><br>It can be useful to identify which workstation uploaded file that was discovered on several workstations.</p>
Enable Debug Logging / Tracing (4289386)
Enable Debug Logging / Tracing ... Enabling Tracing or Logging for EVnearSync or PST Flight Deck. ... There are two ways that this can be done: ... 1) Using the GTrace application to enable logging by selecting “Enable logging” (in “C:\Program Files (x86)\QUADROtech”)
Setting up an email notification for PST Flight Deck Monitoring tool (4282833)
Setting up an email notification for PST Flight Deck Monitoring tool <div class="pf-content"><p><strong>Overview</strong><br>PST Flight Deck Monitoring tool allows sending email notification about alerts to multiple users.<br><strong>Steps</strong><br>1. Go to PST Flight Deck Admin console > Settings > Environment > Advanced<br>2. In the “Mail” section select “Enable Mailing” and set the SMTP Server, Port Number and Sender<br><strong><img class="alignnone size-full wp-image-1671" src="/kbarticleimages/QT/2017/11/63.png" alt=""></img></strong><br>3. Open PST Flight Deck Monitoring Tool<br>4. Select “Send Email” in Monitoring Tool > Settings > Services<br><strong><img class="alignnone size-full wp-image-1672" src="/kbarticleimages/QT/2017/11/64.png" alt=""></img></strong><br>5. Save changes<br>6. Go to Settings > Emails<br>7. Add the email addresses of the users you want to receive alerts notifications.<br>(to remove the user from the list simple Right Click on the user and select “Delete”)<br><strong><img class="alignnone size-full wp-image-1673" src="/kbarticleimages/QT/2017/11/65.png" alt=""></img></strong><br>8. Save changes<br>NOTE: If the User is in AD, you can populate also the “User Entry Id” column (it is not a mandatory field). Based on this User entry id it will create an entry in the PST Flight Deck database every time an alert from the Monitoring tool is emailed to that user.<br><strong>Email information</strong><br>The subject matches the title of the Alert.</p>
HowTo: Setup of the Central Upload (4334324)
Central Upload can be a huge benefit for many migrations. ... Installation of the Central Upload Agent is well described in the Deployment Guide for PST Flight Deck and therefore is not listed here.
HowTo: Creating mapping file for manual mapping of Mac users to AD account (4301485)
This mapping should be done automatically by FD. ... However, there are some situations, when this automatic process fails and must be done manually.<br><strong>Details<br></strong>There are few conditions, when automatic mapping of Mac user and AD account fails:</p> <div>– Mac user is used on more than one Mac computer</div> <div>– There are more than one mailbox in Mac Outlook profile</div>
PST Flight Deck switches to Limited mode after reaching Maximum number of Gigabytes (4334304)
If this value reaches a configured threshold, FD will switch to <em>Limited mode.<br></em>When in “<em>Limited Mode” </em>BITS upload is reduced as well as the number of work items processed by disk expensive modules (Backup, Repair, Extraction).<br>An indication, that FD is in “<em>Limited Mode” </em>can be found in Manage>Events and is reported by Operator Events as follows:<br>“We have reached the Maximum number of Gigabytes (1) allowed to be uploaded concurrently.
Syntax for Import owner functionality (4334320)
Syntax for import owners functionality that’s available from FlightDeck 5.0. ... Overview PST Flight Deck 5.0 and higher has a functionality that allows importing owners with the CSV file. ... (Manage > Owners >
HowTo: Change number of users send to FD server during AD synchronization (4289011)
Add <span style="color: #000000;"> to the string.</span><br>4. ... So you get this:<br><br><br>20“/><br><br>5. ... Now you can choose the sync batch size by changing the value number.
Extraction issues (4341163)
During the extraction of a PST, several issues can occur. ... The most common issue is the reprocessing of the successfully extracted files. ... You can easily identify this issue. ... When the Extraction process fails, the file gets status: Not a PST File by System.
Handling of corrupted PST files (4301406)
Sometimes a PST file is uploaded to PST Flight Deck and processed by the repair or the extraction module, but it fails with an error that would stop the file from further processing. ... Generally the setup is that the file skips the repair module, and the first failures are in the extraction module.
HOW TO: Set logging level for modules (4336858)
Set up the different log level for the current modules in PST Flight Deck ... Prerequisites ... – PST Flight Deck version 5.3 from which it is possible to set the log level on the active modules.
Owner Override in PST Flight Deck (4307390)
PST Flight Deck has a very robust algorithm for deciding PST ownership. ... Using eight configurable parameters, it calculates an ownership probability that is used to assign ownership. ... The default threshold is 90% – if the ownership algorithm meets or exceeds this threshold, firm ownership is determined.
Issue: Troubleshooting Ingestion with Failback option (4339137)
Issue: Troubleshooting Ingestion with Failback option <div class="pf-content"><p><strong>Issue</strong><br>PST shows status of Partially ingested and Failback option is used.<br>There is couple of reasons presently identified why Failback message can’t be ingested and set PST file to Ingest Blocked state.<br><strong><br>Solution<br></strong>1) The resultant Failback message is too big<strong><br></strong><br>This problem can be solved by</p>
Info: Ingestion Threshold and Failback (4334300)
PST Flight Deck (Flight Deck) provides the ability to set a threshold of failures that will not stop the processing and will permit a PST file to complete as if entirely successful. ... This “acceptable” level of failures is critical to determine in order to better manage an organization’s migration.
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