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Enable Debug Logging / Tracing (4289386)
Enable Debug Logging / Tracing ... Enabling Tracing or Logging for EVnearSync or PST Flight Deck. ... There are two ways that this can be done: ... 1) Using the GTrace application to enable logging by selecting “Enable logging” (in “C:\Program Files (x86)\QUADROtech”)
Setting up an email notification for PST Flight Deck Monitoring tool (4282833)
Setting up an email notification for PST Flight Deck Monitoring tool <div class="pf-content"><p><strong>Overview</strong><br>PST Flight Deck Monitoring tool allows sending email notification about alerts to multiple users.<br><strong>Steps</strong><br>1. Go to PST Flight Deck Admin console > Settings > Environment > Advanced<br>2. In the “Mail” section select “Enable Mailing” and set the SMTP Server, Port Number and Sender<br><strong><img class="alignnone size-full wp-image-1671" src="/kbarticleimages/QT/2017/11/63.png" alt=""></img></strong><br>3. Open PST Flight Deck Monitoring Tool<br>4. Select “Send Email” in Monitoring Tool > Settings > Services<br><strong><img class="alignnone size-full wp-image-1672" src="/kbarticleimages/QT/2017/11/64.png" alt=""></img></strong><br>5. Save changes<br>6. Go to Settings > Emails<br>7. Add the email addresses of the users you want to receive alerts notifications.<br>(to remove the user from the list simple Right Click on the user and select “Delete”)<br><strong><img class="alignnone size-full wp-image-1673" src="/kbarticleimages/QT/2017/11/65.png" alt=""></img></strong><br>8. Save changes<br>NOTE: If the User is in AD, you can populate also the “User Entry Id” column (it is not a mandatory field). Based on this User entry id it will create an entry in the PST Flight Deck database every time an alert from the Monitoring tool is emailed to that user.<br><strong>Email information</strong><br>The subject matches the title of the Alert.</p>
HowTo: Setup of the Central Upload (4334324)
Central Upload can be a huge benefit for many migrations. ... Installation of the Central Upload Agent is well described in the Deployment Guide for PST Flight Deck and therefore is not listed here.
HowTo: Creating mapping file for manual mapping of Mac users to AD account (4301485)
This mapping should be done automatically by FD. ... However, there are some situations, when this automatic process fails and must be done manually.<br><strong>Details<br></strong>There are few conditions, when automatic mapping of Mac user and AD account fails:</p> <div>– Mac user is used on more than one Mac computer</div> <div>– There are more than one mailbox in Mac Outlook profile</div>
PST Flight Deck switches to Limited mode after reaching Maximum number of Gigabytes (4334304)
If this value reaches a configured threshold, FD will switch to <em>Limited mode.<br></em>When in “<em>Limited Mode” </em>BITS upload is reduced as well as the number of work items processed by disk expensive modules (Backup, Repair, Extraction).<br>An indication, that FD is in “<em>Limited Mode” </em>can be found in Manage>Events and is reported by Operator Events as follows:<br>“We have reached the Maximum number of Gigabytes (1) allowed to be uploaded concurrently.
Syntax for Import owner functionality (4334320)
Syntax for import owners functionality that’s available from FlightDeck 5.0. ... Overview PST Flight Deck 5.0 and higher has a functionality that allows importing owners with the CSV file. ... (Manage > Owners >
HowTo: Change number of users send to FD server during AD synchronization (4289011)
Add <span style="color: #000000;"> to the string.</span><br>4. ... So you get this:<br><br><br>20“/><br><br>5. ... Now you can choose the sync batch size by changing the value number.
Extraction issues (4341163)
During the extraction of a PST, several issues can occur. ... The most common issue is the reprocessing of the successfully extracted files. ... You can easily identify this issue. ... When the Extraction process fails, the file gets status: Not a PST File by System.
Handling of corrupted PST files (4301406)
Sometimes a PST file is uploaded to PST Flight Deck and processed by the repair or the extraction module, but it fails with an error that would stop the file from further processing. ... Generally the setup is that the file skips the repair module, and the first failures are in the extraction module.
HOW TO: Set logging level for modules (4336858)
Set up the different log level for the current modules in PST Flight Deck ... Prerequisites ... – PST Flight Deck version 5.3 from which it is possible to set the log level on the active modules.
Owner Override in PST Flight Deck (4307390)
PST Flight Deck has a very robust algorithm for deciding PST ownership. ... Using eight configurable parameters, it calculates an ownership probability that is used to assign ownership. ... The default threshold is 90% – if the ownership algorithm meets or exceeds this threshold, firm ownership is determined.
Issue: Troubleshooting Ingestion with Failback option (4339137)
Issue: Troubleshooting Ingestion with Failback option <div class="pf-content"><p><strong>Issue</strong><br>PST shows status of Partially ingested and Failback option is used.<br>There is couple of reasons presently identified why Failback message can’t be ingested and set PST file to Ingest Blocked state.<br><strong><br>Solution<br></strong>1) The resultant Failback message is too big<strong><br></strong><br>This problem can be solved by</p>
Info: Ingestion Threshold and Failback (4334300)
PST Flight Deck (Flight Deck) provides the ability to set a threshold of failures that will not stop the processing and will permit a PST file to complete as if entirely successful. ... This “acceptable” level of failures is critical to determine in order to better manage an organization’s migration.
HowTo: Setting up PST Flight Deck Monitoring tool (4289350)
Part of the PST Flight Deck 6.0 installation is Monitoring tool. ... This KB article show how to set up this tool for correct functionality. ... Prerequisites This tool require PST Flight Deck 6.0 and higher to be installed.
Info: Weekly Managed Operations PST Flight Deck status report (4272859)
Info: Weekly Managed Operations PST Flight Deck status report <div class="pf-content"><h2><span class="ez-toc-section" id="Overview"></span>Overview<span class="ez-toc-section-end"></span></h2> ... <p>The Managed Migrations team will send you a weekly migration status report, which looks like the one below. This article explains some of the key parts of that report.</p>
Issue: Exception "Invalid entry in User Grid" in Admin Console when using layouts (4289372)
Issue: Exception "Invalid entry in User Grid" in Admin Console when using layouts <div class="pf-content"><p><strong>Overview</strong><br>FD Admin console becomes unresponsive after canceling user filter (UserEntryID on Manage>Users screen) and the exception is thrown after grid update timeout:</p>
Adding / changing the credentials for O365 ingest account (4341154)
Adding / changing the credentials for O365 ingest account <div class="pf-content"><h3><strong>Summary</strong></h3> ... <p>To add or change credentials for O365 ingest account, you must be logged in as the Local service account under which the Service (particularly the O365 module) is running.<br>The O365 ingest account requires the “Application Impersonation” permission.<br>Use the Credentials Editor for adding/changing the credentials for O365 ingest account.<br><img class="alignnone size-full wp-image-5162" src="/kbarticleimages/QT/2017/11/CredentialsEditorOAuth.png" alt=""></img><br>The tool is called “QUADROtech.FlightDeck.Office365.CredentialsEditor.exe” and by default is located in: “C:\Program Files\QUADROtech\PST FlightDeck\Modules\Office365 Module”.</p>
How to tell when a user postponed their migration (4294285)
Sometimes it may be necessary to check if a user has pressed the postpone button to postpone their PST migration. ... Solution There are several ways to determine this information, depending on the version you are running.
How to enable the "Shared Pst" option in Migration agent popup (4306974)
How to enable the "Shared Pst" option in Migration agent popup <div class="pf-content"><p><strong>Title</strong><br>Enable the Shared Pst option in Windows Migration agent migration prompt<br><strong>Prerequisites</strong><br>From the PST Flight Deck version 5.2 and Windows Migration Agent 5.2 is possible to add “Shared Pst” option in Migration agent popup window.<br><strong>Steps</strong></p>
Ingestion issues with target Office365 (4341075)
In PST migration process with target Office 365, a few issues can occur. ... This KB enlist known issues and give hints on how to solve them. ... Solution When Ingest doesn’t start without any obvious reason: 1) In case DeDup is included in workflow, and it is processing files for user, all user files must be uploaded to finish DeDup process.
Some user's PST files are detached from Outlook even though the PST Flight Deck Agent is configur (4306892)
This feature enables PST files that are actively attached to Outlook to be copied and uploaded without disrupting the user’s experience or use of the PST file.<br>At times, the Migration agent on a user’s computer is unable to perform a seamless snapshot of the PST file.
PST Flight Deck services log an error about credentials (4307106)
PST Flight Deck services log an error about credentials <div class="pf-content"><p><strong>Issue:</strong><br>The following error may be logged by PST Flight Deck when trying to ingest data in to Office 365:<br> <br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:19Z|ERROR|P:4408|T:14|Office365WorkerTask|Problem with file EXCEPTION: QUADROtech.FlightDeck.PostProcess.SerializedException: <span style="color: #ff0000;">No credentials / unable to load credentials</span></span><br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:19Z|WARN|P:4408|T:14|Office365TaskProcessor|[Primary]: Worker task encountered an error for PST [-64] [\\server\uploads$\-64_rowi_616051231126298356.pst] (WorkerId:4). Reporting error.</span><br><span style="font-family: courier new,courier,monospace;">EXCEPTION: QUADROtech.FlightDeck.PostProcess.SerializedException: No credentials / unable to load credentials </span><br><span style="font-family: courier new,courier,monospace;"> at QUADROtech.FlightDeck.PostProcess.GenericWorkerTask`3.Execute(CancellationToken cancellationToken, Int32 workerId) </span><br><span style="font-family: courier new,courier,monospace;"> at QUADROtech.FlightDeck.PostProcess.GenericTaskProcessor`1.ProcessWorkItem(TWorkItem item)</span><br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:19Z|DEBUG|P:4408|T:14|Office365WorkItemProvider|Removing PST [-64] from local processing files [keeping in storage: yes]]</span><br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:19Z|INFO|P:4408|T:14|Office365WorkItemProvider|Updating status for PST [-64] status [Failure] – Text: [QUADROtech.FlightDeck.PostProcess.SerializedException: No credentials / unable to load credentials </span><br><span style="font-family: courier new,courier,monospace;"> at QUADROtech.FlightDeck.PostProcess.GenericWorkerTask`3.Execute(CancellationToken cancellationToken, Int32 workerId) </span><br><span style="font-family: courier new,courier,monospace;"> at QUADROtech.FlightDeck.PostProcess.GenericTaskProcessor`1.ProcessWorkItem(TWorkItem item)], Code: [No credentials / unable to load credentials]</span><br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:20Z|INFO|P:4408|T:14|Office365WorkItemProvider|Updating MigrationStatus for PST [-64] with status [Failure] – MigrationFailed</span><br><span style="font-family: courier new,courier,monospace;">2016-07-29 15:17:20Z|DEBUG|P:4408|T:14|Office365TaskProcessor|[Primary]: Worker task finished [-64] [File:\\server\uploads$\-64_rowi_616051231126298356.pst] (WorkerId:4) </span><br> <br><strong>Solution</strong><br>To resolve this issue it is necessary to logon to the appropriate server using the credentials that the service is running under.<br>Then run the credentials editor, and enter or update the credentials that are needed for the module to connect to Office 365.<br> </p>
Howto: manually deploy the FlightDeck Admin Console on another computer (4336840)
The account FlightDeck Admin Console will be running under needs to have access to PSTFlightDeckDirectory database (read/write).<br><span style="font-size: 8pt;"> </span><strong>Please follow these steps:</strong><br>1.
How to view an acknowledged event (4334276)
It is sometimes necessary to view an event historically acknowledged, e.g. when troubleshooting a persistent issue with a PST file. ... Solution PST Flight Deck has introduced the ability to search all events by accessing Manage > Events > Search:
Info: Silent migration may result in sporadic duplicated discovery entry (4307360)
resulting from this issue will record metadata about the file appear identical to the file of the prior PSTFileEntryID discovered for that user. ... All data will appear the same, but the machine reported containing that user’s file will be the Core server rather than the actual location.<br><strong>Resolution</strong><br>Discovery of this file happens once and then the result will “age out” per the discovery expiration settings.
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