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How to generate a HAR file (4307354)
When troubleshooting an issue in Nova, we may need to get a HAR file. ... In this article we’ll explain how to generate a HAR file. ... A HAR file is a HTTP archive. ... It is a file format used by HTTP session tools to export data that has been captured by the browser.
What endpoints are used to access the On Demand Portal? (4378079)
In some scenarios where a firewall needs to be configured to whitelisting, what URL and ports are used to access the On Demand Portal? ... To create a configuration with On Demand Audit in US region, Change Auditor clients and coordinators must be able to access:
User Unable to Login to Nova - "Login Providers Are Not Allowed" (4255740)
Receiving the error "This email has not configured login providers. ... Please contact your support" when attempting to login to Nova via the invitation links: ... The user is attempting to log in to accept the invitation using the incorrect link, which should be the following:
How to open a case using the Quest Support Portal to request Technical Support (4225829)
How to open a case or submit a service request through the Quest Support Portal when experiencing an issue or have questions about Foglight. ... First, the user must registered with an account associated with a license number or asset number on the Quest Support Portal.
Tools To Verify Checksum (4041966)
This knowledge base article describes the tools used to verify Checksum. ... A checksum is a value used to verify the integrity of a file or a data transfer. ... In other words, it is a sum that checks the validity of data.
What permissions and data sources are required to access reports related to Virtual Boundaries? (4376489)
Some data sources are mandatory if a user wants to be able to read the data for these reports. ... In addition, the user needs to be logged into the tenant on TMS with the "System Administrator" role.
What are the roles within Nova? (4367094)
Users of the Nova application can be assigned one or more roles. ... Each role provides functionality in the Nova application itself. ... Roles can be combined. ... The following is a list of the roles, and what they give access to:
Getting more detail on mailbox data in Nova Delegation & Policy Control (DPC) (4289033)
Since the Office 365 and Azure platforms contain a lot of information only certain information is initially collected in relation to mailbox data. ... In this article we’ll see what is initially collected, and, what additional information can be gathered on-demand.</p>
The "License Management" feature is grayed out in the Nova/365 Analytics menu (4373798)
Customer have locked the "License Management" feature in the Nova/365 Analytics menu and cannot access it. ... The "License Management" feature won't be available and the option is greyed out as it is part of the DPC module and not the Reporting module.
Using Record Type in Office 365 Audit Data (4289067)
1 – Indicates a record from the Exchange admin audit log. ... 2 – Indicates a record from the Exchange mailbox audit log for an operation performed on a singled mailbox item. ... 3 – Also indicates a record from the Exchange mailbox audit log.
Information about on-premise domains in Nova Delegation & Policy Control (4307257)
<div class="QTRow"> <div class="QTColumn"> <div class="QTColumnText"> <p>Here is an example of the page:<br> </p> ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R00000070ntSAA_On-premises-domain.png"></img></p> <br>The column at the right hand side of the table indicates the status of the service account associated with the domain.
Is it possible to have more than one tenant connected to a single Nova/365 Analytics Organization? (4371229)
Can you connect more than one Azure tenant to a single Nova/365 Analytics organization in TMS? ... N/A The default setup is to have 1 to 1 (1 Nova/365 Analytics instance per O365 tenant). ... <br>For SoftwareONE support staff - please contact your management team and ask for additional information about this as Quest technical support channel is not directly responsible for such deployment for partners.
New User Unable to Login to Nova/TMS (4243762)
A customer may receive an error when attempting to access TMS for the first time. ... Expired invitations or wrong link clicked. ... When signing up for TMS for the first time, users should receive two emails:
Error loading application (4289354)
Error loading application In some situations, you may receive an error that says ‘Error loading application'. ... The issue is that delegation and policy control configuration isn’t set up for the tenant that you are accessing.
No Data - Inactive Users by Service report. (4297379)
Inactive Users by Service report in Nova shows no data, but the Usage reports in the Microsoft 365 Admin Center has data there. ... The following possible issues have also been checked: ... The application has been reauthorized (using link) and a new scan run
Date Filtering in Nova Reporting (4289394)
Filtering your charts and tables and dates is easy to do within the Nova Report Center. ... You are able to search within very specific time frames for a variety of data sources and data source categories.
Accepting the invitation to associate with multiple organizations (4301136)
You already have access to Nova and you’re already associated with an organization. ... However, you’ve been invited to associate with another organization.
TMS problem with onboarding tenants (4294325)
Sometimes if TMS is used to onboard several customer tenants in sequence you might encounter an error. ... The errors/issues include problems with connecting a tenant, provisioning, and so on. ... An example error is shown below:
Additional information about how the Get On-Premises entities job works (4293659)
The agent executes a task called ‘Get On-Premises entities’ and this has some important options which should be considered. ... These options are:</p> ... <div class="QTRow"> <div class="QTColumn"> <div class="QTColumnText"> <ul><li>Match Group Organizational Unit</li><li>Match User Organiational Unit</li></ul>
Why a report has no data (4369239)
You may come across the notification ‘There is no data for this chart‘ as you are building a report. ... There are a few reasons for this, including: <ul><li>The data is being filtered in a way that no data is returning.
Processing configuration policies in an organization (4301480)
In many organizations, a structure of organizational units will be built, and configuration policies in Nova Delegation & Policy Control can be used across this structure. ... If we select that option, when the policy is applied at the top level, any child OUs will also be affected by the policy.<br><br>- OU1, and OU2, will also use the same policy that was applied at the Main-OU level.
Nova monitoring prompts for location usage (4306880)
Nova monitoring prompts for location usage <div class="pf-content"> <p>Nova monitoring uses browser-location APIs to snap the map to your current location. ... In order to do this the APIs in your browser require your permission to do so.
SOFTWAREONE - Service Account for reporting and CBA enablement (4369321)
Why the Service account for reporting has been in the "Pending" status for days and/or how to enable Certificate-based Authentication (CBA)? ... Microsoft disabled basic authentication and as of that 365Analytics moved to use Service principal via Certificate-based authentication (CBA) and Azure AD permissions.
Reauthorize a Tenant in Nova (4301119)
The cloud world is changing constantly, and so is the data flowing through it. ... Nova is provisioned with set of authorizations, and if the data is changed, the authorization needs to be changed also.
User license changes are delayed (4301286)
After you update a user’s license, you might notice the change isn’t immediately visible in the user interface. ... This article explains why, after you make user license changes, there is a delay in the User details > Licenses list being updated to reflect the changes.
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