Return
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Title
Backup Failed -
Description
Backup job failed with following error;
"An internal error occured during execution,please contact vizion core support if problem persist, error message: Index was outside the bound of array" -
Cause
This is usually an Inventory problem in the vRanger database. Check with customer to see if he upgraded or reinstalled any ESX components lately (i.e the VC and/or Hosts that are credentialed in vRanger)?
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Resolution
The problem lies where Ranger is trying to get inventory/job info from hosts that really are no longer there. Here's how to fix.
1) Launch Tools--->Startup Wizard
2) REMOVE the Virtual Center(s) (don't re-add yet)
3) REMOVE the hosts credentials on the next page.
4) No hosts should appear. If you still see some listed, we'll need to revisit. Assuming you don't see any left, check the page where the license CPU count is shown. It should show "0" CPUs used. If it doesn't, we'll cross that bridge on a Webex session as well.
5) Assuming all looks right now, close Ranger, re-start the three vRanger services.
6) Open Ranger again, re-launch the startup wizard.
7) Add the VC and hosts back
8) Check your jobs... If they have become "disabled", they may need to be recreated. If they are still in the scheduled/on-demand jobs folders, they should be okay.
9) Run a test job.