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Displaying 1-25 of 2226
Upgrade Virtual Hardware and VMware Tools in Virtual Appliances (VAs) (258340)

Our VMware vSphere environment has newer versions of Virtual Hardware and VMware Tools available and we want to keep all our VMs up to date. Is it fine to upgrade these in the vRanger Virtual Appliances (VAs)? We recommend ...

Product(s): vRanger
Last Updated On: 6/11/2018
(0 Ratings) 21 views
VA based backups fail with "Error: -1 - An unknown error has occurred." (256505)

When performing VA HotAdd or VA LAN backups, the job fails with "Error: -1 - An unknown error has occurred." A possible cause is that there was some linux processes in a hung state on the virtual appliance. Reboot the Virtual Appliance which is performing the backups. ...

Product(s): vRanger
Last Updated On: 5/25/2018
(0 Ratings) 5 views
Trying to install vRanger agent fails with "The network name cannot be found" (254506)

Trying to install the vRanger Agent on a physical server. When trying to submit the Credentials to install, we receive the error: The network name cannot be found. We're installing using IP Address, not FQDN. After installing the ...

Product(s): vRanger
Last Updated On: 5/23/2018
(0 Ratings) 2 views
After editing a job report, the changes are not shown on the report (252583)

Editing an existing report job completes successfully but doesn't retain the changes. Executing the report only shows data using the original settings. Development is aware of this issue. This is set to be resolved in vRanger Backup & Replication 7.6.5. ...

Product(s): vRanger
Last Updated On: 4/11/2018
(0 Ratings) 9 views
Restoring a Hyper-V virtual machine fails with error System Error Code: 55 (252014)

When attempting to restore a virtual machine to a Hyper-V host fails with the following error: An error occurred while authenticating the user to the specified location using the supplied credentials. (System Error Code: 55). The ...

Product(s): vRanger
Last Updated On: 3/30/2018
(0 Ratings) 16 views
Configuring a NFS repository on a Quest DR series storage appliance (107480)

The following are steps to configure a NFS repository on a Quest DR series storage appliance. This will require a Linux machine to complete. For more information on this topic, please see the DR Series System Administration 4.0 Web-based Training. ...

Product(s): DR Series, vRanger
Last Updated On: 3/20/2018
(0 Ratings) 5232 views
vRanger GUI fails to open and crashes (248754)

The Quest vRanger services startup successfully. The GUI fails to open and crashes without an exception code. A similar message is logged into the Event Viewer | Application tab: Faulting application name: Vizioncore.vRanger ...

Product(s): vRanger
Last Updated On: 3/20/2018
(0 Ratings) 6 views
Backups failing with Error: 2034 - FATAL cifs_cant_use_detail CIFS cannot connect to share (181193)

Backups are failing with "Error: 2034 - FATAL cifs_cant_use_detail CIFS cannot connect to share \\FQDN or IP\share (Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. ...

Product(s): vRanger
Last Updated On: 3/19/2018
(2 Ratings) 2244 views
Repo Clean: PowerShell script to report (and delete) invalid savepoints and leftover files in CIFS repository (134798)

It is a PowerShell script. It can be executed from Windows PC. Normally it is run on the host where the share resides. At this point only Windows share is supported. No other repo types are supported. Script may work (not tested) against shares mounted to Windows box. ...

Product(s): vRanger
Last Updated On: 3/15/2018
(2 Ratings) 797 views
Failed upgrade from 7.5.1 to 7.6.4, specified cast is not valid when starting service (247314)

After performing an upgrade of the vRanger application, you may experience the following errors: The upgrade itself claimed to be successful & the services started. Cannot open the UI. It fails with the error "Cannot connect ...

Product(s): vRanger
Last Updated On: 3/15/2018
(0 Ratings) 12 views
Adding a new repository fails with "Failed to connect to repository. Cannot resolve target repository IP" (243205)

Adding a new repository using CIFS/NFS may fail with the following error: Failed to connect to repository Cannot resolve target repository to IP address... The repository name found in the previous error may not match the FQDN of the share used on the wizard. ...

Product(s): vRanger
Last Updated On: 3/15/2018
(0 Ratings) 15 views
Restore fails with "Unable to create virtual machine" (229553)

Running a restore fails with the following error once it has created the virtual machine in the VMware environment: Unable to create virtual machine. There are two causes for this issue: The user doesn't have enough privileges ...

Product(s): vRanger
Last Updated On: 3/14/2018
(0 Ratings) 8 views
Windows SMBv1 vulnerability (230141)

Due to Windows SMB vulnerability, SMBv1 must be disabled in the repository. SMBv1 is the minimum protocol supported for file sharing. If the virtual appliances are not being used, you can remove SMB1 support in the repository ...

Product(s): vRanger
Last Updated On: 3/14/2018
(0 Ratings) 735 views
File level restore (FLR) of large disk causes the vRanger Gui to crash with error “Mount Failed” (101346)

In vRanger 6.0 when doing a file level restore on a very large vm disk ( approx 1TB disks), the following error is encountered: “An internal error occurred during execution, please contact Quest support if the error persist. Error Message: Mount Failed “. ...

Product(s): vRanger
Last Updated On: 3/7/2018
(0 Ratings) 31 views
Error 2250 -When attempting to backup with vRanger (111466)

The following error is observed: "Error Message: 2250 - VIX connection error" VIX connection error during backup. A possible cause of this is that the existing thumb print used by vRanger to connect to the VC has been denied permission to access the VC. ...

Product(s): vRanger
Last Updated On: 3/7/2018
(1 Ratings) 5272 views
vRanger workaround for VMware CBT bug 2090639 (146180)

VMware recently discovered a bug in CBT that can cause data coruption when trying to restore a backed up virtual machine. This can result in missing data and blue screen on restored VM. This only seems to effect VMs that disk/disks have been expanded beyond 128GB. ...

Product(s): vRanger
Last Updated On: 3/7/2018
(0 Ratings) 2324 views
Backup task initialization failed for VMName, reason: Error in line 1 position 617. 'Element' 'UpdatedBy' (233889)

The following issues may be found after an upgrade to vRanger Backup & Replication 7.6.4. Backup tasks are failing with the following error: "Backup task initialization failed for VMName, reason: Error in line 1 position 617. 'Element ...

Product(s): vRanger
Last Updated On: 3/7/2018
(0 Ratings) 307 views
Error Message: 2129 - can't write phys:/scratch/sdb/Directory_UUID/VM-NAME_Replica-flat.vmdk.vzun (89885)

The replication fails because the scratch disk of the Virtual Appliance is too small. Is it possible to increase the size of the scratch disk without triggering replica's re-hashing? There is not enough free space on the scratch disk to accommodate replication delta(s). ...

Product(s): vRanger
Last Updated On: 3/6/2018
(0 Ratings) 10686 views
vRanger deletes expired savepoints but VAR files remain. (212551)

vRanger fails to delete expired VAR files after the delete expired savepoints process occurs. An antivirus is blocking the “delete.exe” process. As a result, vRanger deletes old savepoints from GUI but the VAR files remain undeleted from the repository. ...

Product(s): vRanger
Last Updated On: 3/5/2018
(0 Ratings) 5 views
Error: 2034 - FATAL cifs_cant_use_detail CIFS cannot connect to share \\X.X.X.X (The specified network password is not correct.) (186715)

Error: 2034 - FATAL cifs_cant_use_detail CIFS cannot connect to share \\XXXX (The specified network password is not correct.) [at cifs_mount:125] Windows security could be preventing the username and password from authenticating. ...

Product(s): vRanger
Last Updated On: 2/27/2018
(0 Ratings) 1612 views
Delete all backups older than a specific date (215005)

Scheduled or On-Demand Jobs do not enforce retention policy. Old savepoints are still present in the repository and you are running out of space. Every job has its backup chain and its own retention policy. The repository view ...

Product(s): vRanger
Last Updated On: 2/21/2018
(0 Ratings) 619 views
Virtual Appliance [VA] Deploy or Upgrade failure (234648)

Virtual Appliance [VA] Deploy or Upgrade is failing with Error: This implementation is not part of the Windows Platform FIPS validated Cryptographic algorithms. https://prod-support-images- cfm.s3.amazonaws.com/KB_1-4KA99C8_FIPS ...

Product(s): vRanger
Last Updated On: 2/21/2018
(0 Ratings) 7 views
Replication jobs fail (231133)

Replication jobs for two VM's fail with: Error: 2319 - FATAL repl_pkt_recv failed to receive packet (short read (0 bytes, expected 8)) [at pkt_recv_unlock:84] Job could fail due to server crash or connection issue which leaves the server in a bad state in VA. ...

Product(s): vRanger
Last Updated On: 2/21/2018
(0 Ratings) 7 views
Error: 2258 - FATAL cifs_cant_mkdir CIFS can't create the directory cifs (Permission denied) [at cifs_mkdir:685] (231195)

VA -Based Hot Add and LAN backups to a CIFS repository on Data Domain failing with Permission Denied at cifs_mkdir:685 Error Error: 2258 - FATAL cifs_cant_mkdir CIFS can't create the directory cifs:afpldd.afpl.com;sysadmin@ 192.168.1.19/afpldd/AFPLAD01_564d9cd4-ff6b ...

Product(s): vRanger
Last Updated On: 2/21/2018
(0 Ratings) 15 views
Deploy bitlocker , does vranger works well with bitlocker. (229826)

Will deploy Bitlocker, does vRanger works well with Bitlocker? Theoretically bitlocker encrypted disks should work without any issues with vRanger. No changes or decryption to be done in vRanger. Bitlocker filter driver is below the file system driver in the kernel stack. ...

Product(s): vRanger
Last Updated On: 2/21/2018
(0 Ratings) 6 views