FLR (File Level Restore) issue -" Error: Mount Failed from Exagrid or any other NAS device" (4042673)

The backups are working and vRanger is creating and deleting savepoints in the repository. Full restore works. The account used to credential the Repository is not a Windows account but an account used exclusivly on the NAS device.

When trying to do FLR from savepoint, the FLR does not work and it fails to mount the disk inside vRanger application with the error "Mount Failed"

When the FLR is attempted by using "FLR from manifest", and the same user is used as in repository properties (repository_admin) inside vRanger application, FLR fails.

When the FLR is attempted by using "FLR from manifest", and domain administrator is used, the disk is mounted and FLR works.

The user (repository_admin) you are accessing the repository with has full rights to the share on the NAS device. The "repository_admin" user is not a domain admin.
 

The user (repository_admin) which you are accessing the repository with, has full the rights to the repo share but can't create a "%tmp%\FileLevelRestore\" directory structure on the vRanger server.

Note: When FLR is started (and the disk/s are mounted while FLR window is open) in the vRanger application,  a file structure is created, and it can be accesed by going to:

 Start>Run,

 Type: %temp% this will open windows explorer.

Go to directory "FileLevelRestore\Date_Time\Disk (0)\...

If you are logged in to vRanger server's windows session as a domain admin and the "repository_admin" is not a domain admin it has no rights to create a local %tmp% directory.

The user (repository_admin) which you are accessing repository with has full the rights to the repository share but he can't create a "%tmp%\FileLevelRestore\" directory structure on the vRanger server.

Note: When FLR is started (and the disk/s are mounted while FLR window is open in the vRanger application. The a file structure is created, and it can be accessed by going to Start>Run, Type: %temp% this will open windows explorer. Go to directory "FileLevelRestore\Date_Time\Disk (0)\...

When you are logged in to vRanger server's windows session as a domain admin and the "repository_admin" is not a domain admin it has no rights to create a local %tmp% directory.

Solution A:

Make a "repository_admin" a local administrator of the vRanger server.

Go to "services" and properties on all 3 vRanger services > Edit. (Log On Tab) Enter credentials for "repository_admin"

Log off and log back in as a "repository_admin"

Solution B:

Make a "repository_admin" a domain admin

Solution C:

Edit the properties of the repository inside vRanger application and change "repository_admin" to the domain admin (Please test backup after change)

Solution D:

Don't change anything just use FLR from manifest (navigate to your backup on NAS device) and use "domain admin" credentials to access the NAS share and restore files you need.