Return
-
Title
Backup failed: Error: 2760 - FATAL vix_cant_open_detail VIX can't open [Datastore] -
Description
Running a VA-based backup fails with:
Backup failed: Error: 2760 - FATAL vix_cant_open_detail VIX can't open [Datastore] VMName/VMName.vmdk (You do not have access rights to this file) [at vddkd_open_internal:544] [at vix_open:341]
-
Cause
The vRanger VA on the Datastore named above, was configured to use a DNS server that is not a part of the domain the service account that vRanger services use is a member of -
Resolution
Update DNS for the VA
Log into VA as root (default Password vzroot1)
Run the following command and update the file as necessary.
vi /etc/resolv.conf
Restart the VA
Retry the task