Auto configure of VSS tools does not work and you need to configure the VSS tools.
This issue can exist in a very secure environments where the environment is locked down and UAC(User Access Control) is being used. But there can be other reasons as well.
Please follow these steps to manually configure VSS tools for a windows 2008 and newer VMs.
1. On the VM that you want to backup, create the following directory quest\vzShadow in C:\Program Files (x86)\
2. From the following directory from the vRanger machine
64-Bit C:\Program Files (x86)\Quest Software\vRanger\Client\VSS
32-Bit C:\Program Files\Quest Software\vRanger\Client\VSS
Move the following files msvcp100_x64.dll, msvcr100_x64.dll, and vzshadow_x64.exe to the newly created directory on the machine that you want to backup to C:\Program Files (x86)\quest\vzShadow
3. Rename all the files by removing _x64 from the file names for a
4. On the VM that you want to backup create the following directory backupscripts.d in C:\Program Files\VMwareVMware Tools\
5. Create a freeze.bat file in the newly created directory on the machine you want to backup C:\Program Files\VMware\VMware Tools\backupscripts.d
6. If you want log truncation to occur please add the following text to the freeze.bat filer
echo off
if "%1" == "freeze" goto doFreeze
goto EOF
:doFreeze
"c:\program files (x86)\quest\vzShadow\vzshadow.exe" X:
:EOF
If you do not want log truncation to occur please add the following text to the freeze.bat file
echo off
if "%1" == "freeze" goto doFreeze
goto EOF
:doFreeze
"c:\program files (x86)\quest\vzShadow\vzshadow.exe" -notl X:
:EOF
X equals all the drives that host the application, if there are multiple volumes on this VM, list all volumes, separated by colon space (: )
example ( "c:\program files (x86)\quest\vzShadow\vzshadow.exe" C: E: ) or ("c:\program files (x86)\quest\vzShadow\vzshadow.exe" -notl C: E:)
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