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Title
The Spotlight on Messaging Diagnostic Console sends alerts labeling some events as critical, when they are not. How can I disable these alerts?
If there is a specific event that would be critical in my environment, how do I modify the Spotlight on Messaging Diagnostic Console to alert me if this event occurs?
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Resolution
1) Open the file ‘C:\Program Files\Quest Software\Spotlight on Messaging\DiagnosticConsole\Binaries\BlackBerryDataProviderConfigFile.xml’;
2) Find the EventLogData table and locate the following:
<EventLogData AlwaysRefresh="1">
<EventLogType Derived="F" FullName="EventLogType" Type="S">
<Sources>
<Source Name="BlackBerry*" EventId="10000-19999"/>
<Source Name="BlackBerry*" EventId="20048"/>
<Source Name="BlackBerry*" EventId="20154"/>
<Source Name="BlackBerry*" EventId="20163"/>
<Source Name="BlackBerry*" EventId="20171"/>
<Source Name="BlackBerry*" EventId="20176"/>
<Source Name="BlackBerry*" EventId="20265"/>
<Source Name="BlackBerry*" EventId="20266"/>
<Source Name="BlackBerry*" EventId="20297"/>
<Source Name="BlackBerry*" EventId="20301"/>
<Source Name="BlackBerry*" EventId="20315"/>
<Source Name="BlackBerry*" EventId="20400"/>
<Source Name="BlackBerry*" EventId="20401"/>
<Source Name="BlackBerry*" EventId="20530"/>
<Source Name="BlackBerry*" EventId="50020"/>
<Source Name="BlackBerry*" EventId="50023"/>
</Sources>
</EventLogType>
<EventLogTime Derived="F" FullName="EventLogTime" Type="S"/>
<EventLogSource Derived="F" FullName="EventLogSource" Type="S"/>
<EventLogDescription Derived="F" FullName="EventLogDescription" Type="S"/>
<EventLogEventId Derived="F" FullName="EventLogEventId" Type="I"/>
<EventLogInstanceId Derived="F" FullName="EventLogInstanceId" Type="S"/>
<MinutesToLookBack Derived="F" FullName="MinutesToLookBack" Type="I"/>
</EventLogData>
3) To disable an event as critical, remove the related entry from the EventLogData Table.
For example, if you need to disable EventID 20152 as a critical event, then delete the entry
<Source Name="BlackBerry*" EventId="20152"/> from the EventLogData Table.4) To enable an event as critical, add the related entry into the EventLogData Table.
For example, if you need to indicate that EventID 20152 is a critical event, then add the entry
<Source Name="BlackBerry*" EventId="20152"/> to the EventLogData Table.NOTE: To enable a specific range of events as critical, add the related source entries into the EventLogData Table. For example, if you need to indicate that EventIds 30000 to 40000 are critical events, then add the entry <Source Name="BlackBerry*" EventId="30000-40000"/> to the EventLogData Table.
5) Save the file.