Return
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Title
BlackBerry Web Report returns no data after upgrading from version 7.2 to a higher version of Spo -
Description
BlackBerry Web Report returns no data after upgrading from version 7.2 to a higher version of Spotlight on Messaging.
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Cause
This is due to the changes made in SOM 7.3 that require a Discovery to be performed.
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Resolution
To resolve the issue, please follow below steps:
1. Open SOM Management Console
2. Right-click on the Exchange Organization where the BES resides, click Force Discovery Now.