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Title
Exchange 2007 Queue Health Test Fails with Error: Failed to collect Exchange 2007/2010 queue data... -
Description
Exchange Queue Health Test Fails with Error:Failed to collect Exchange 2007/2010 queue data using Exchange Management Shell -
Cause
This can be caused if there is an issue communicating with the CAS server over RPC.Error may be present in the SpotlightRemotingServerNet.log12/6/2012 3:00:13 PM: Process ID 668: Thread ID 4: Quest.Spotlight.SOM.Common.DomainSpecificLibraries.PowerShellLibrary.Exchange2007PowerShellHelper (IL Offset 0x5F): Finished executing command:get-queue -ResultSize unlimited -SortOrder '+NextHopDomain' -server server.domain.com12/6/2012 3:00:13 PM: Process ID 668: Thread ID 4: Quest.Spotlight.SOM.Common.DomainSpecificLibraries.PowerShellLibrary.Exchange2007PowerShellHelper (IL Offset 0xB2): PowerShell error:Microsoft Exchange can't connect to the RPC server on computer "server.domain.com". Verify that you used a valid computer name.ORthe Spotlight on Messaging Service account is not a member of the Organization Management security group. -
Resolution
This would indicate an environmental issue. From the Exchange Managment Shell you can execute the following Cmdlet to try and duplicate the issue:get-queue -ResultSize unlimited -SortOrder '+NextHopDomain' -server server.domain.comAdd the Spotlight on Messaging service account to the Organization Management Group.