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Title
Diagnostic Console error: "The plug-in "" could not be uninstalled." -
Description
When opening the Diagnostic Console you see the error:
"The plug-in "" could not be uninstalled. Would you like to remove it from the list of registered plug-ins so that it is not loaded next time the console starts?"
If you click Yes, you then see the below error:
Message:
The following internal error occurred:Class not registered
Details:
Source: 004AD835 (Spotlight.000AC835)
Call stack:
004AD835 (Spotlight.000AC835)
004DFD32 (Spotlight.000DED32)
004DF6FA (Spotlight.000DE6FA)
0075B4E2 (Spotlight.0035A4E2)
0075B027 (Spotlight.0035A027)
0043F63A (Spotlight.0003E63A)
0042AC4A (Spotlight.00029C4A)
75FFFD72 (user32.0001ED72)
75FFFE4A (user32.0001EE4A)
7600018D (user32.0001F18D)
75FF8B7C (user32.00017B7C)
004904B0 (Spotlight.0008F4B0)
0077BEE1 (Spotlight.0037AEE1)
771DD2E9 (kernel32.0004C2E9)
77891603 (ntdll.00040603)
778915D6 (ntdll.000405D6)If you click No, the Diagnostic Console opens as expected. If you do click yes, the only way to ever get it open again is to uninstall and reinstall, and then click No to the error.
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Cause
Possible registry corruption from rebrand (move of registry keys) from Quest Software to Dell during the upgrade. Old keys located in the Quest Software folder were not cleaned up correctly during the upgrade and/or were left behind. -
Resolution
Perform a clean uninstall/reinstall of Spotlight on Messaging.
1. Uninstall Spotlight on Messaging from Add/Remove programs
2. Open Regedit and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\ (if 32bit)HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node (if 64bit)
3. Delete the following folders under "Dell" and "Quest Software" in the registry :
Spotlight
Spotlight Management Framework
Spotlight on Messaging
SpotlightOnMessaging
Any Web Report Folder.4. Open Internet Information Services and Delete the SpotlightOnMessaging
5. Open C:\inetpub\wwwroot and delete SpotlightOnMessging
6. Reinstall Spotlight on Messaging
7. Open the Diagnostic Console.