Category
Product Version
Topic
Subtopic
What's New in Toad Intelligence Central 6.0? (4280054)
<div>•<span style="white-space: pre;"> </span>Active Directory usernames with dashes “-“ are now recognized.</div> <div> </div> <div>The following link has the comprehensive list of all addressed issues in Toad Intelligence Central 6.0 (Major):</div> <div> </div> <div> <p><a href="https://support.quest.com/technical-documents/toad-intelligence-central/6.0/release-notes#TOPIC-1826817" target="_blank">https://support.quest.com/technical-documents/toad-intelligence-central/6.0/release-notes#TOPIC-1826817</a></p>
How to reset Toad Intelligence Central(TIC) root password (4364601)
After upgrading Toad Intelligence Central(TIC) server, or just logging in to TIC Admin Console, Toad prompts for an admin username and password. ... How can this password be reset, if forgotten? <p>See the attached document on how to reset the root password.</p>
How to setup TIC server to use Certificates for an extra layer of security. (4361292)
How to setup my TIC server to use my connection certificates for an extra layer of security. ... <p>Location of the appsettings.json file C:\Program Files\Quest Software\Toad Intelligence Central\webserver</p>
What's New in Toad Intelligence Central 6.3? (4376751)
What's New in Toad Intelligence Central 6.3? Toad Intelligence Central 6.3 introduces these items:<br> ... <ul><li>With the Connection lending feature, you can publish and ‘lease’ data sources to any Toad Data Point user</li><li>Toad Intelligence Central admins can define the “default” user for running automation scripts and workbooks on Toad Intelligence Central</li><li>Toad Intelligence Central supports modern authentication connection to email servers</li></ul>
Toad Intelligence Central. Need help on how to switch from HTTP to HTTPS (4375622)
Toad Intelligence central web UI is not secured.
Does Toad Intelligence Central(TIC) support Chinesse characters? (4257467)
Publish snapshots that named with Chinese characters will fail with an error, as screenshot below shows:</p> ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R0000006jHGSAY_1.png"></img></p>
When trying to create a new user in Toad Intelligence Central, it shows only the option to add Active Directory Users (4367340)
When trying to create a new user in Toad Intelligence Central (TIC), it shows only the option to add Active Directory Users, see image below:
ERROR "You are not authorized to do the operation" after upgrading TIC to 6.2.3 (4376074)
ERROR "You are not authorized to do the operation" after upgrading TIC to 6.2.3 when trying to publish or manage an automation. ... Install this Toad Data Point version on all machines.<br>2.
Migrating the TIC Data Folder causes published scripts execution to fail (4324095)
When migrating the Toad Intelligence Central (TIC) Data Folder onto a different server where TIC is also installed, the published scripts from the "old" server fail to run correctly with below error message:
Why Toad Intelligence Central 6.2.0 was substituted with Toad Intelligence Central 6.2.3 on the Portal? (4375366)
Issue 2 (TIC-14322): ... The UI for configuring the end date in the Range of Recurrence section for published objects is missing. ... A part of the Change Connection feature introduced in TDP 6.2, related to the Automation Script Designer and the option to select a connection specifically for the Clean Data step, has caused a regression.
Can one change the "Default User" to execute automation scripts? (4216389)
There's a common query about altering the user account responsible for executing automation scripts. ... TIC's documentation typically mentions the use of the server's Local System user account for this purpose
Error "This app can't run on your PC" when installing after download. (4311321)
Toad is downloaded from the website to a Windows 8.x / 10.x PC. ... On running, the following Windows error is displayed: ... To find a version for your PC, check with the software publisher" ... 1. Incorrect 'bit' type i.e. 64-bit version of Toad has been downloaded and it cannot run on a 32-bit version of Windows.
How to download a commercial software installer? Need installer by FTP or mail. (4290597)
In some situations, it errors out during the download and won't let the download to complete even though a current support maintenance contract exists. ... Steps to download a commercial product:
Get “Compilation failed. The filename, directory name, or volume label syntax is incorrect” running automation (4241181)
When trying to run automation scripts published to TIC, the error “Compilation failed. ... The filename, directory name, or volume label syntax is incorrect” is being received. ... When looking in the C:\Users folder, on the TIC server, a new folder named with non-English characters, which should not be ther, is found.
Not able to see automated jobs published to TIC, from TDP (4239369)
They can be seen under the appropriate folders in TDP, when connected to the TIC connection, but are not seen in those same folders in TIC. ... An incompatibility when connecting to TIC with an older Admin Console version.
Scheduled jobs are running an hour off after daylight saving time occurred (4251252)
After daylight saving time occurred, all scheduled jobs published to Toad Intelligence Central, through Toad Data Point, are running an hour earlier or later of what they are scheduled for.
Does Toad Data Point and Toad Intelligence Central support ESRI geodatabases / *.gdb file format? (4308193)
Does Toad Data Point and Toad Intelligence Central support ESRI's geodatabases / *.gdb file format? Toad Data Point and Toad Intelligence Central does not support ESRI's geodatabases / *.gdb file format. <p>Toad Data Point and Toad Intelligence Central does not support ESRI's geodatabases / *.gdb file format. </p><p>Please see the Release Notes for the supported databases.</p><p><a href="https://support.quest.com/toad-data-point/technical-documents" style="color: rgb(0, 0, 170);font-family: Verdana, Geneva, sans-serif;" target="_blank">Toad Data Point Release Notes</a></p><p><a href="https://support.quest.com/toad-intelligence-central/technical-documents" style="color: rgb(0, 0, 170);font-family: Verdana, Geneva, sans-serif;" target="_blank">Toad Intelligence Central Release Notes</a></p>
What's new in Toad Intelligence Central 5.1.x? (4241275)
This article contain some new features released with version 5.1.x. ... Toad Intelligence Central includes the following new features and enhancements. ... Greater control over published objects through object owner updates.
User able to log in on one machine, but not another, using same login credentials (4250279)
A user is able to log into TIC on their laptop, using Windows Authentication, but they are not able connect, using the same AD user, on their desktop. ... To do this, go to Administration | Server, on the left hand side of the window, and click the Sync button.
Not able to pull up Web Interface login screen (4249621)
When trying to access the Web Interface, through a Web Browser, it keeps erroring out and will not display the login screen. ... The error is a generic Web Browser error. ... <div>RESOLUTION #1:</div><div>Make sure the 'Toad Web Portal (Toad Intelligence Central)' or 'Toad Web Server (Toad Intelligence Central)' service is running for TIC.
Perfomance is extremely slow loading objects and navigating folders (4238007)
Loading objects (folders) is taking up to 10 min or times out. ... When navigating, it is taking up to an hour to get to the desired folders. ... This occurs in TDP locally on the TIC server and on remote machines.
Is Java required for Toad Data Point? (4271471)
Is Java required for Toad Data Point? Java is not required for either Toad Data Point or Toad Intelligence Central
Web page URL login to TIC is failing with the error: "Index was outside the bounds of the array". Unable to or cannot connect to TIC. (4308148)
This should resolve the error.
Issue with running a cross-query when the data contains unicode characters (accents) (4324250)
Issue with running a cross-query (Oracle DB) when the data contains Unicode characters. ... This issue is caused by a product defect where Unicode characters are not supported in this specific scenario.
Does Toad Data Point support importing Excel Files into TIC as a snapshot? (4324279)
This is currently not possible. ... A solution is to import the Excel file into Toad Intelligence Central's MySQL database and then export it as a snapshot to TIC. ... Please see below steps: ... 1) a. Import the Excel file while connected to the TIC MySQL database:
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