The CSR search engine in the Web Client slightly differs from the one in Windows Client. When we search using a CSR number, the search engine looks for all CSRs in the selected service domain whose CSR numbers have the searched value as a sub text. A similar search method is used when the user tries to search using the Department or the Tracking Number attribute.
Similarly, when you search using the customer attribute, the search engine looks for all customers whose first or last name have the searched value as a sub text.
When we look using the Open Date attribute, then Stat searches for all CSR which were opened on the chosen date.
Following screenshot shows the number of objects associated with PS project.
|
NOTE: The environment selection in this page is necessary if the Current Environment locking option is selected. The Current Environment locking option will apply locks only on those objects which are mapped to the environment selected in the above page. |
You can use the Add Objects to a CSR from VCM feature to add multiple file objects at once to your CSR from a VCM repository. Following operations are supported for an imported VCM repository:
Once a revision has been picked, the web client should refresh the list of files in the right panel.
The user can select the lock option using this button. To use this option, click on the Lock Option button. The button should expand, and the lock options should be visible.
For EBS CSRs the right-side panel will have a different set of options (picture below). Options like OA Base, Product, Language may not be applicable to some object types. In that case, these options will be disabled.
