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Differences between versions of operating systems mean that Spotlight is unable to collect all O/S statistics in all environments. Refer to the Spotlight on Oracle Release Notes for more information.
Connecting to Windows operating systems
The following error message is displayed:
Connection has been refused by the server
This means that Spotlight cannot access the operating statistics of the (Windows) database machine. Users must have access to the registry so that Spotlight can retrieve the operating system statistics. A user account with administrative rights to the target machine will allow this.
Connecting to Unix operating systems
Spotlight on Unix works with full functionality only when the iostat command is installed on the Unix system. This is NOT true for (HP-UX).
If iostat is NOT installed, Spotlight may display an error message such as iostat: command not found. If you encounter this error, you can:
Note: While diagnosing a MySQL installation on a Linux server, Spotlight on MySQL works with full functionality only when the iostat command is installed on the Unix system.
When monitoring a database, what happens to the Operating System drilldown when connection is lost to the server?
The Operating System drilldown may report inaccurate data if Spotlight looses access to the database server.
Extra information for Spotlight on Oracle connections and Unix operating systems
If the database is running on Unix, Spotlight on Oracle may be using the REXEC or SSH protocols to submit various Unix commands (for example, netstat, vmstat, iostat, sar) to analyze system activity.
If Spotlight uses REXEC, these commands must be accessible to an REXEC session for Spotlight on Oracle to be able to analyze Unix activity. If these commands are not located in the standard search path available to REXEC, Spotlight on Oracle displays an error.
Ensure that all Unix commands are located in the standard search path available to REXEC, or one of the following paths:
If the command is located elsewhere in the file system, you must create a symbolic link in one of the areas listed above.
When observing a Unix operating system with a user ID/password that exists on the machine, it is possible that remote commands will not work on the machine unless the user ID is added to the /etc/hosts.equiv file on that Unix machine.
Extra information for Spotlight on Oracle RAC connections and Windows operating systems
My Spotlight on Oracle RAC connection is configured to collect operating-system (OS) data for the cluster under investigation, but no OS data has been collected. Where the Monitor OS option is selected (and the corresponding OS Username and OS Password details entered) in the Connection Properties dialog, make sure that the specified OS user account is valid for ALL nodes in the cluster. If not, add the relevant user account to all nodes where it is not valid. See also Connect to Spotlight on Oracle RAC.
Note: While the correct Oracle connection details for an Oracle RAC cluster will automatically be valid for all the Oracle instances in the cluster, the same is not necessarily true for the OS connection details of each node in the cluster.
Troubleshooting Spotlight on Windows