When contacting support please have the version and build number handy. You can obtain both from Help | About Spotlight. If your question is about an error message, write the message down and have it available for the technical support representative.
If you find that information in the Help system or printed user guides is incorrect, unclear, or incomplete, please report the problem to support.
To create the support bundle
A file is created containing a snapshot of your Spotlight installation. The file is called SpotlightSupport.zip
You can find SpotlightSupport.zip in the folder: C:\Users\<user>\AppData\Roaming\Quest Software\Spotlight\Default\Support