Quest Operations team members have access to the Quests production Azure Subscription and monitor this as part of normal day to day operations. Lead Nova Core developers will be granted limited access to Quests production Azure Subscription for troubleshooting purposes as necessary.
To access Nova UI, a customer representative needs to be invited by Quest personal, or needs to sign up for a trial. The account is verified via email; thus a valid email address must be provided during registration.
An organization is automatically created once the new account is created.
Nova Core internal logging is available to Quest Operations and Nova Core development teams during the normal operation of the platform. Some customer or Personally Identifiable Information (PII) data (e.g. mail item subject, OneDrive file names, error messages reporting user names or email addresses, etc.) can become a part of internal logging for troubleshooting purposes.
Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure any degradation of the service is promptly identified and resolved. Nova Core relies on Azure and AWS infrastructure and as such, is subject to the possible disruption of these services.
·Azure services status page is available at https://azure.microsoft.com/en-ca/status/
Nova Core security features are only one part of a secure environment. Customers must implement their own security practices when proceeding with data handling. Special care needs to be given to protecting the credentials of the Microsoft Entra tenant global administrator accounts and Office 365 tenants global administrator accounts.
Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit www.quest.com.
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