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NetVault 12.4 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors Safe Mode in NetVault Backup

Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1

When restoring a Data Copy saveset on a client running NetVault Backup 10.0.1 or an earlier version, the job fails.

The restore job reports the following error:

Failed to get index.

The trace logs contain the following messages:

New style index.

Corrupt index file, version number invalid.

On NetVault Backup Server 10.0.5 and later, the Plug-in for Data Copy creates index version 4, which is incompatible with earlier versions of NetVault Backup. A client running NetVault Backup 10.0.1 or an earlier version cannot read these index files, causing the restore job to fail.

To restore Data Copy savesets generated from NetVault Backup Server 10.0.5 or later, the client must be upgraded.

Restore fails on Itanium platforms if the index is larger than 2GB

On Itanium platforms, restore fails for backups with indexes larger than 2GB in size.

On Itanium platforms, when you try to restore a backup with an index larger than 2GB in size, the job fails with the error message “Failed when sorting items to restore.”

To correct this issue, increase the stack size:

On the standard UNIX platforms, edit the ulimit setting from the CLI to increase the stack size.
After changing the value, run the ulimit -a command to ensure that the setting has been changed.
On HP-UX Itanium platforms, use the bash command kmtune or kctune (depending on the operating system) to access to the kernel stack size information. The stack variables are maxssiz for 32-bit applications and maxssiz_64bit for 64-bit applications.

After upgrade, console error is displayed on WebUI pages

After upgrading NetVault Backup to version 12.4, console error is displayed on various WebUI pages.

After upgrading NetVault Backup to version 12.4, console error is displayed on various WebUI pages due to changed ‘localStorage’ and ‘sessionStorage’ functions.

To correct the issue, after upgrading NetVault Backup to version 12.0 or later, clear browser cache and then reload WebUI page.

Domain user is unable to login NetVault Backup Server if the workstation attribute is set.

Domain user is unable to login NetVault Backup Server with correct credentials.

Following log messages are displayed on Windows based NetVault Backup Server, respectively:

On domain controller, check the workstation attribute of the domain user.

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