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NetVault 12.4 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors Safe Mode in NetVault Backup

Downloading diagnostic data

You can use the NetVault Backup WebUI to download the diagnostic data from various machines to the local machine where the WebUI is running.

1
In the Navigation pane, click Support Diagnostics.
2
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is optional.
3
In the Client List table, you can view all the NetVault Backup clients that are added to the server. The table also displays Virtual Clients.
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline.
Client: Displays the NetVault Backup name assigned to the client.
Version: Displays the NetVault Backup version installed on the machine.
Description: Displays the client description.
Table 158. Client icons

Client is up and running.

Client is online. It is in the process of being added, or the NetVault Backup password for the client has changed since it was added.

Client is unavailable. The system is offline or the NetVault Backup Service is not running.

Represents a Virtual Client that consists of a cluster of Clients. For more information about Virtual Clients, see Working with client clusters.

6
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Download. You can select up to five NetVault Backup clients.
NOTE: The Download button is enabled only when the SR Number field is blank or has a valid seven-digit number.

Uploading diagnostic data

You can use the NetVault Backup WebUI to upload the diagnostic data corresponding to a SR number and provide it directly to Quest Technical Support for further analysis.

1
In the Navigation pane, click Support Diagnostics.
2
On the Support Diagnostics page, type a valid Service Request number in the field SR Number. The SR Number must be a seven-digit number. This field is mandatory.
3
In the Client List table, you can view all the NetVault Backup clients that are added to the server. The table also displays Virtual Clients.
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline.
Client: Displays the NetVault Backup name assigned to the client.
Version: Displays the NetVault Backup version installed on the machine.
Description: Displays the client description.
Table 159. Client icons

Client is up and running.

Client is online. It is in the process of being added, or the NetVault Backup password for the client has changed since it was added.

Client is unavailable. The system is offline or the NetVault Backup Service is not running.

Represents a Virtual Client that consists of a cluster of Clients. For more information about Virtual Clients, see Working with client clusters.

6
In the Client List table, select the client (s) that you want to collect the diagnostic data, and click Upload. You can select up to five NetVault Backup clients.
NOTE: The Upload button is enabled only when the SR Number field has a valid seven-digit number.

Using the deviceconfig utility

About deviceconfig

The deviceconfig utility is a console application that can be used to configure advanced device settings for all types of tape libraries and drives. This utility is automatically installed on the NetVault Backup Server and Client machines.

The deviceconfig utility is located in the “bin” directory under the NetVault Backup installation directory.

To use this utility, you must be logged-in with MSP Administrator privileges on Windows machine.

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