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KACE Desktop Authority 11.2.1 - Release Notes

System Requirements

Before installing Desktop Authority 11.2.1, ensure that your system meets the following minimum hardware and software requirements.

Operating System requirements

Table 17: Operating System requirements

Requirement Details
Web Console Manager

Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)

Microsoft Windows Server 2008 R2 Standard/Enterprise

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2 Standard/Enterprise

Microsoft WIndows Server 2016

Microsoft WIndows Server 2019

Client side components

Microsoft Windows 7 (including 64-bit)

Microsoft Windows 8.1 (including 64-bit)

Microsoft Windows 10 (including 64-bit)

Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)

Microsoft Windows Server 2008 R2 Standard/Enterprise

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2 Standard/Enterprise

Microsoft Windows Server 2016

Microsoft Windows Server 2019

Browser requirements

Table 18: Browser requirements

Requirement Details
Minimum Internet Explorer 11, Firefox 3.6, or Chrome 24
Recommended Internet Explorer 11, Firefox latest version, Chrome latest version, Microsoft Edge latest version

Software requirements

Table 19: Software requirements

Requirement (Server side)

Microsoft .NET Framework 4.6

NOTE: On older server operating systems, such as Microsoft Windows Server 2008, a reboot may be necessary to complete any required .NET upgrade to a supported version.

Microsoft SQL Server 2008/2014 R2 Express (depending on server operating system) – Installed if an existing SQL Server instance is not selected. Desktop Authority will prompt to start the Computer Browser Service (if disabled)

NOTE: The following Microsoft SQL Server versions are supported: 2008, 2008 R2, 2012, 2014, 2016, 2017, and 2019. Please see the Installation and Upgrade Guide for more information.

Microsoft Internet Information Services (IIS) 7, 7.5, 8 or 10 based on the Operating System of the server

  • IIS 7 will be installed to 2008 servers
  • IIS 7.5 will be installed to 2008 R2 servers
  • IIS 8.0 will be used on 2012 servers
  • IIS 8.5 will be used on 2012 R2 servers
  • IIS 10 will be used on 2016 and 2019 servers
Microsoft Windows Installer 3.1

Hardware requirements

Table 20: Hardware requirements

Requirement Details
Processor Minimum 2.0 GHz quad core equivalent
Memory 16 GB

Expert Assist System requirements

Table 21: Expert Assist System requirements

Microsoft Windows Server 2019
Microsoft Windows Server 2016

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2

Microsoft Windows Server 2008 (32-bit or 64-bit) any Service Packs

Microsoft Windows Server 2008 R2 any Service Packs
Microsoft Windows 10 (32-bit or 64-bit)
Microsoft Windows 8.1 (32-bit or 64-bit)
Microsoft Windows 7 (32-bit or 64-bit) Service Pack 1 or later

Expert Assist Web Browser system requirements

Table 22: Expert Assist Web Browser system requirements

Internet Explorer 11
Mozilla Firefox latest version

Google Chrome latest version

Microsoft Edge latest version

Latest Java Runtime Environment (Oracle JDK and OpenJDK supported)

IMPORTANT: OpenJDK is automatically deployed by ExpertAssist if no supported version of Java is found. However, in some cases previously installed versions of Java (Oracle or OpenJDK) may not have been cleanly uninstalled. This situation can prevent the ability to properly detect when the OpenJDK version needs to be automatically deployed. Please see Desktop Authority KB 266071 for more information on detecting and resolving this issue.

Upgrade and compatibility

Desktop Authority 11.2.1 supports upgrades from Desktop Authority 11.0 or greater.

Product Licensing

To enable a trial license

Please contact your Quest Sales Representative in order to obtain a Desktop Authority License key.

NOTE: A valid license is required in order to complete any Desktop Authority installation.

To enable Desktop Authority during installation:

During the installation process, a dialog will appear requesting the License Key. Enter the required license key.

To enable Desktop Authority following installation:

Once Desktop Authority licenses are purchased, you must register them with the software. Registering the licenses will remove the evaluation time period shown on the Desktop Authority client side splash screen and in the Desktop Authority Manager.

  1. Click the Registration link in the lower right corner of the Desktop Authority Manager.
  2. In the Registration dialog, click the Add new license link.
  3. Once on the registration dialog, enter the required license key.
  4. Click Register when finished.
  5. You will automatically be logged out of the Manager Console once the new license key has been applied, and updated license information will be shown once a new login has been completed.

Product improvement program

To assist in the development of new features, as well as drive future improvements, we have implemented a Product Improvement Program. Feedback from this program provides Product Management with valuable insight into how our products are being used. This information is essential to help the R&D team prioritize existing enhancement requests within the roadmap of the each product. Participation is voluntary, and no personal contact information is ever collected.


Please see the Administrator Guide for more information on the Product Improvement Program, including how to enable\disable the collection of data at any time.

Upgrade and installation instructions

Complete upgrade and installation instructions can be found in the Installation and Upgrade Guide.

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