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DR Series Software 4.0.3 - Administration Guide

Introducing the DR Series system documentation Introducing the DR Series system Setting up the DR Series system Configuring the DR Series system settings Managing containers Managing replications Monitoring the DR Series system Using GlobalView Configuring and using Rapid NFS and Rapid CIFS Configuring and using Rapid Data Access with NetVault Backup and with vRanger Configuring and using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST software and components Best Practices: RDA with OST and the DR Series System Setting client-side optimization Configuring an LSU Installing the RDA with OST plug-in Configuring DR Series system information using NetBackup Backing up data from a DR Series system with NetBackup Using Backup Exec with a DR Series system (Windows) Understanding the OST CLI commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting diagnostics by using a Linux utility Guidelines for gathering media server information
Configuring and using VTL Configuring and Using Encryption at Rest Support, maintenance, and troubleshooting Supported Ports in a DR Series system About us

Collecting diagnostics by using a Linux utility

You can use a Linux utility called ocaDRDiags to collect diagnostics from Linux-only clients. This Linux utility is installed by the OST plug-in installer in the /opt/oca directory. The tool collects the following types of information:

The diagnostics file is written to the following location: /var/log/diags_client location.

The following example shows the process for collecting the RDA with OST diagnostic logs (the root user account shown represents one that resides on the media server, and is not to be confused with a root user account on the DR Series system):

The default log level can be modified via the DR Series system CLI or GUI.

Rotating RDA with OST plug-in logs for Linux

If you set the RDA with OST plug-in log level to Debug, this can cause the plug-in log to grow in size quickly. The best practice for preventing any issues with log sizes is to rotate the plug-in logs using the logrotate utility that is commonly available on Linux-based systems.

To configure log rotation, complete the following:

The logrotate utility runs every hour, and rotates the logs whenever the log file size exceeds 10 megabytes (MB). This procedure is automated as part of the plug-in installation.

Guidelines for gathering media server information

In addition to the DR Series system diagnostics log file bundles and core files that you can collect for history and troubleshooting purposes, if you have run any RDA with OST operations, Quest recommends that you also gather some important media server-related files. This topic introduces some of these key media server files that reside on Linux and Windows platforms .

NetBackup on Linux Media Servers

Quest recommends that if core_pattern on the client is set by NAT to a specific directory, then the diagnostics script has to look into that directory for any related cores.

NetBackup on Windows Media Servers

If a server failure is involved (which could be an inapparent or silent failure), the Windows media server event log for the application could be collected by using Administrative Tools → Event Viewer. Next, check the Windows Logs → Application. Typically, the last entry marked with Error is the one for which you are searching.
Click to open Task Manager.
Right-click, and select Create Dump File.

Backup Exec on Windows Media Servers

Right-click, and select Create Dump File.

Configuring and using VTL

Configuring and using VTL

This topic introduces Virtual Tape Libraries (VTLs) and related concepts and tasks. Refer to the subsequent topics and procedures in this section for more information.

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