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DR Series Software 3.2.0.2 - Administrator Guide

Introduction to the DR Series System Documentation Understanding the DR Series System Setting Up the DR Series System Hardware Configuring the DR Series System Settings Managing DR Series Storage Operations Monitoring the DR Series System Using Global View Using the DR Series System Support Options Configuring and Using Rapid NFS and Rapid CIFS Configuring and Using Rapid Data Access with Dell NetVault Backup and with Dell vRanger Configuring and Using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST Software and Components Best Practices: RDA with OST and the DR Series System Setting Client-Side Optimization Configuring an LSU Installing the RDA with OST Plug-In Configuring DR Series System Information Using NetBackup Backing Up Data From a DR Series System (NetBackup) Using Backup Exec With a DR Series System (Windows) Understanding the OST CLI Commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting Diagnostics Using a Linux Utility Guidelines for Gathering Media Server Information
Configuring and Using VTL Configuring and Using Encryption at Rest Troubleshooting and Maintenance Supported Ports in a DR Series System Getting Help

Support Information Pane

Support Information Pane

The Support page displays the Support Information pane, which provides the following information about the DR Series system:

Product Name—DR Series system product name
Software Version—DR Series system software version installed
Service Tag—DR Series system appliance bar code label
Last Diagnostic Run—timestamp of latest diagnostics log file (for example, Tue Nov 6 12:39:44 2012)
BIOS Version—current version of installed BIOS
MAC Address—current address in standard two-digit hexadecimal grouping format
iDRAC IP Address—current IP address of iDRAC (if applicable)
Ethernet Ports—displays information about bonded ports only (if the 10-GbE NICs are installed, it only displays information about the two supported 10–GbE ports):
NOTE: For additional system information, click Dashboard in the navigation panel to display its System Information pane, which lists Product Name, System Name, Software Version, Current Date/Time, Current Time Zone, Cleaner Status, Total Savings (in percentage), Total Number of Files in All Containers, Number of Containers, Number of Containers Replicated, and Active Bytes.

Diagnostics Page and Options

Diagnostics Page and Options

The options on the Diagnostics page allow you to generate new diagnostics log files that capture the current state of your system (Generate), download diagnostics log files to the local system (Download), or delete existing diagnostics log files (Delete).

A DR Series diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. The Diagnostics page identifies each diagnostics log file by the following attributes:

File name—in this format, <hostname>_<date>_<time>.lzip, as in this example: acme-sys-19_2012-10-12_13-51-40.lzip

There are two methods to display the Diagnostics page:

Using the Support page (to access the Diagnostics page via the Diagnostics link).
Using Support > Diagnostics (to access the Diagnostics page from the navigation panel).

If you have multiple pages of diagnostics log files, you can navigate to another page by using the controls are the foot of the Diagnostics summary table:

Click prev or next to move back or forward one page.
Enter a page number in Goto page, and click Go.
NOTE: You can also set how many entries you want to display per page in the Diagnostics summary table. In the View per page drop-down list, click 25 or 50 to select the desired number of entries to display.

Generating a Diagnostics Log File

Generating a Diagnostics Log File

A DR Series diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. The Diagnostics page identifies each diagnostics log file by the following attribute types:
File name

The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system hardware.

The diagnostics log file bundle is identical to one created using the DR Series system CLI diagnostics --collect --dset command. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system.

To generate a diagnostics log file bundle for your system, complete the following:

1.
Select Support → Diagnostics in the navigation panel.
The Diagnostics page is displayed, and this page lists all current diagnostics log files.
2.
Click Generate.
A New log file is scheduled dialog is displayed.
3.
The Diagnostics page is displayed, and a status showing In-progress indicates that a new diagnostics log file is being generated.

Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its timestamp (using its date and time), to ensure this is the latest diagnostics file created.

The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system appliance hardware:

Downloading Diagnostics Log Files

Downloading Diagnostics Log Files

To display the Diagnostics page and open or download an existing diagnostics log file, complete the following:

Click Support→ Diagnostics in the navigation panel.
The Diagnostics page is displayed, which lists all current diagnostics log files allowed by the system.
2.
Click Select to identify the diagnostics log file you want to download, and click Download (or single-click the diagnostics log file name link).
The File Download dialog is displayed.
NOTE: When a new diagnostics log file is in the process of being generated (and its Status displays as In-progress), the diagnostic log file name link is not active, and if you attempt to select this file the Download option is disabled.
3.
a.
If accessing the DR Series system GUI from a Linux-based system: click Save File and navigate to a different folder location, define a new file name (or retain the existing file name), and click Save to save the diagnostics log file to a specified folder location.
b.
If accessing the DR Series system GUI from a Windows-based system: click Save (or Save As), and navigate to the Downloads folder and retrieve the diagnostics log file.
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