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Foglight APM for Real User Experience 5.9.11 - Installation and Setup Guide

Table of Contents

Installation overview

Introducing the monitoring architecture

Software components

Foglight Management Server Archiver Sniffer Browser Instrumentation Relayer Archiver databases

Ports used by Foglight APM

Appliance types Typical monitoring solutions

Monitoring physical networks Monitoring virtual networks Mixing physical and virtual appliances Adding Foglight APM to an existing Foglight installation

Installing physical appliances

Before you begin

Physical appliance components Other network components required Anatomy of an appliance

Planning an installation of physical appliances

Public network switch Private network switch for the capture subnet Network taps

Monitoring individual web servers Monitoring web server farms

Network information required for physical appliances

Installing appliances on a network rack Connecting appliances to the network Connecting Sniffers

Connecting Sniffers to network taps Connecting Sniffers to Archivers

Connecting one Sniffer to one Archiver Connecting Sniffers to Archivers

Starting physical appliances and configuring remote access Launching the Console Program remotely with DRAC

Installing virtual appliances

Monitoring multiple ESXi hosts

Monitoring multiple hosts through a centralized Sniffer Monitoring multiple hosts using local Sniffers Mixing virtual and physical appliances Scaling out a multiple host configuration Installing virtual appliances to monitor multiple hosts

Monitoring a single ESXi host

All-on-one-host variation Scalability Installing virtual appliances to monitor a single host

Before you begin

Software environment Foglight APM OVF templates Required port groups RAID configuration Network information for virtual appliances

Creating port groups on virtual switches

Configuring port groups on a distributed switch

Creating a Monitoring Network port group required by Sniffers Creating the Capture Network port group required by Sniffers and Archivers Creating a virtual adapter for the Capture Network port group

Configuring port groups on a standard switch

Deploying Foglight virtual templates Deploying the Foglight virtual Sniffer template Connecting virtual appliances on different servers Powering on virtual appliances

Setting up appliances

Logging in to the Console Program Enabling SSH and changing the default password Setting the date and time Specifying network settings Exiting the Console Program Launching Foglight Configuring software components

Working with appliance-hosted Management Servers

Configuring Management Server settings Configuring the Management Server to work with SSL keys

Creating a new SSL key for Foglight HTTPS access Using an existing SSL key for Foglight HTTPS access Configuring Foglight for secure remote LDAP access

Restricted file access Transferring support files from a physical appliance

Transferring files to Windows systems Transferring files to Linux systems

Troubleshooting appliance-hosted Management Servers Differences from working with server-hosted Management Servers

Setting up server-hosted Management Servers

Server requirements

Downloading and installing 256-bit encryption files Disabling the NetBIOS over TCP/IP setting

Installing Foglight APM cartridges Communicating with Sniffer and Archiver appliances Configuring Federated Children Enabling High Availability mode

Maintaining appliances

Launching the Console Program

Accessing physical appliances using SSH on Microsoft Windows systems Accessing physical appliances using SSH on UNIX systems

List of tasks available from the main menu Managing user accounts

Adding new user accounts Modifying user accounts and enabling SSH Removing user accounts

Modifying the time zone, time, or date Modifying the list of NTP servers for physical appliances Modifying network settings Shutting down appliances Rebooting appliances Updating software

Upgrading from a PKG file Displaying the upgrade log

Testing network settings Stopping and starting processes Reviewing the appliance system details and health status Reviewing the status of NIC devices Verifying monitored traffic by port Purging and resetting Archiver databases Creating support bundles Creating TCP dump files Accessing the home directory Creating Dell report archives on physical appliances

Backing up and restoring physical appliances

Setting up appliances as NetVault clients

Enabling an appliance's NetVault client Registering an appliance in NetVault

Running and restoring backups

Stopping Foglight and running a backup Restoring backups

Preparing a new appliance Restoring a backup

Appendix: Troubleshooting

Diagnosing Sniffer issues

Overview of the Sniffer test Running the Sniffer test Investigating and resolving issues in monitored traffic

Understanding packet drops with SPAN ports and aggregation network taps Expanding full partitions on virtual appliances

Expanding the size of virtual disks Expanding the size of partitions

Transferring files to Windows systems

To transfer support files to a Windows® system, you use WinSCP. You can download WinSCP from http://winscp.net/eng/download.php.


	NOTE: Other Windows-based SCP utilities are not supported.

To transfer files to a Windows system:

1

Launch WinSCP from your Microsoft® Windows workstation.

The WinSCP Login dialog box opens.

2

To create a new connection, click New and specify the following options:

•

File protocol — Select SCP.

•

Port number — Use the default port number 22.

•

Host name —Type the host name or IP address of the appliance.

•

User name —Type an SSH-enabled Console Program account name.

•

Password — Type the password for the account.

Optional—before connecting to the appliance, save this connection by clicking Save and provide a name under which to save this information.

3

To connect to an appliance, click Login.

4

If this is the first time you are connecting to an appliance, you are notified that the RSA fingerprint cannot be authenticated. Click OK to continue.

The WinSCP file transfer window opens. On the left is your Windows Documents folder. On the right is the /home/<user_account> directory on the appliance, which in this example contains a support bundle file called logfiles.zip.

Optional—navigate to a different directory on your Windows system.

5

Drag the support file from the appliance to the Windows system.

6

To log out of the appliance and close the WinSCP window, click the Close button in the top right corner.

Transferring files to Linux systems

Most UNIX® systems including Linux® comes with a SCP utility called scp. File transfer are one way only — from the appliance to the Linux system.

You must initiate the file transfer from the appliance, not from your Linux system. In other words, you need to push the file from the appliance to the Linux system, rather than using your Linux system to pull the file from the appliance.

To transfer files to Linux systems:

1

Log in to the Console Program on the appliance using an SSH-enabled account.

2

Select Advanced Options.

3

Select Access Shell.

4

Use the following syntax:

scp <file> <Linux_account>@<IP_address>:/home/<Linux_account>/

•

<file> is the support bundle or TCP dump file, such as logfiles.zip.

•

<Linux_account> is the user account name on your Linux system.

•

<IP_address> is the IP address or host name of your Linux system.

Troubleshooting appliance-hosted Management Servers

If you encounter problems with a Management Server on an appliance, contact Quest Support. You may be asked to generate a support bundle as described in Creating support bundles. You may also be instructed on how to start the Management Server in debug mode to gather more information.

Differences from working with server-hosted Management Servers

If you are used to working with server-hosted Management Servers, you should note the following differences for appliance-hosted Management Servers:

•

The appliance.config file enables you to change a subset of the settings found in the server.config file and other Foglight configuration files.

•

You cannot edit the server.config file or other files directly. See Restricted file access.

•

If you need to change other settings, request a hotfix from Quest Support. The settings are restricted to prevent changing options in such a way that the Management Server exceeds the capacity of the appliance.

•

The process for backing up and restoring an appliance-hosted Management Server is different than a server-hosted Management Server. For instructions, see Backing up and restoring physical appliances.

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