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Content Matrix 9.7 - eRoom Edition User Guide

Introduction Entering the License Key Selecting the SQL Database You Want to Connect to Content Matrix Console End User Interface Connecting to eRoom Connecting to SharePoint Preparing for Your Migration Initiating a Migration Configuring Copying Options Saving or Running a Migration Action Mapping Links and Running Link Correction Incremental Migration Using PowerShell with Content Matrix
Adding PowerShell Snap-Ins for the Application Framework Using Powershell for Nested Content Reports and Pre-Migration Check Content Matrix PowerShell Commandlet List
Metalogix.System.Commands Metalogix.SharePoint.Commands Metalogix.Jobs.Reporting.Commands Metalogix.ERoom.Commands
Modifying Content Matrix Configuration and Settings Frequently Asked Questions About Us

Frequently Asked Questions

This section answers some of the most frequently asked questions about using Metalogix Content Matrix.

Images Not Migrating with eRoom Content

Question

I have migrated some content from eRoom, but the images within the content do not seem to have been migrated. What could be the issue, and what are the possible solutions?

Answer

In eRoom, images are generally stored in Database lists. When eRoom Edition migrates these images it uses an HTML method.

If images haven't migrated after the Database has been migrated, the first thing to do is check the log file for any warnings or errors for the image item. Search through the log for an image item that failed to migrate, and open its Log Item Details, and go to the Error Details tab. In the Error Details you can see the URL that eRoom Edition used to fetch the image from (not the SourceURL). Copy the image URL, and enter it into a web browser to see if it works (if the image is displayed).

The most common cause of images not migrating, is that this URL isn't completely correct. In some cases there is an extra "bit" added to the URL. This is usually an extra "/eRoom" added near the root of the URL. Remove this extra bit and try to view the image through the URL again. If it works then proceed to the next step. If not, continue adjusting the URL until you find one the allows your browser to view the image.

Once you have the correct URL, make a new connection to eRoom using the root address of this image URL, then try re-migrating your image.

If the issue persists after this, please contact Quest Support.

Permission Mapping Between eRoom and SharePoint

Question

How are permissions mapped between eRoom and SharePoint?

Answer

The following table lists the SharePoint permission mappings for various permission scenarios in eRoom:

 

eRoom Access

Mapped Permission Level in SharePoint

 

Notes

Read: anyone

Write: any member who can get to it

Target will have inherited permission

Target will have default permissions if we paste folder as a site collection

Read: anyone

Write: coordinators only

Visitors and Members granted "Read" permission level

Coordinators ranted "Full Control" permission level

For nested items, read rights are inherited from their parent item

Read: anyone

Write: coordinators and specific members

Visitors and Members granted "Read" permission level

Coordinators granted "Full Control" permission level

Specific members granted "Contribute" permission level

For nested items, read rights are inherited from their parent item

Read: coordinators only

Write: any member who can get to it

Coordinators granted "Full Control" permission level

In this case, Coordinators is the only default group created on the SharePoint target

Read: coordinators only

Write: coordinators only

Coordinators granted "Full Control" permission level

In this case, Coordinators is the only default group created on the SharePoint target

Read: coordinators only

Write: coordinators and specific members

Coordinators granted "Full Control" permission level

Specific members granted "Contribute" permission level

In this case, Coordinators is the only default group created on the SharePoint target

Read: coordinators and specific members

Write: any member who can get to it

Coordinators granted "Full Control" permission level

Specific members granted "Contribute" permission level

In this case, Coordinators is the only default group created on the SharePoint target

Read: coordinators and specific members

Write: coordinators only

Coordinators granted "Full Control" permission level

Specific members granted "Read" permission level

In this case, Coordinators is the only default group created on the SharePoint target

Read: coordinators and specific members

Write: coordinators and specific members

Coordinators granted "Full Control" permission level

Specific members granted "Contribute" and "Read" permission levels

In this case, Coordinators is the only default group created on the SharePoint target

DB_Owner Permission

Question

Are read and write permissions to the SharePoint content database sufficient for the Metalogix Extensions Web Service to perform migration?

Answer

As you may know, the Metalogix Extensions Web Service requires read and write permissions to the Content Database, according to a Microsoft KB article (http://support.microsoft.com/kb/935751. However, this is only a solution if you have encountered the message "Unhandled Exception: system.IO.FileNotFoundException" when using the SharePoint object model. We have found that few users have reported this issue, since the Web Service account is usually granted the sysadmin server role, which has complete control over all database functions.

After some internal testing we have determined that the Web Service installing account requires more than read and write permissions to function without database errors.

1."db_owner" rights to the SharePoint Content Database is required.

If the Web Service account does not have the db_owner right to the SharePoint Content Database, Metalogix Content Matrix will not be able to migrate list items using the Web Service, and may receive one of the following errors:

4/19/2010 7:13:53 PM Error copying list item: 1/1 (id: 1, title: Get Started with Windows SharePoint Services!): Service Error: [MLSPService could not add items: MLSPServiceMethods.AddListItems() Failed: Cannot open database "WSS_Content" requested by the login. The login failed.

4/20/2010 10:21:01 AM Error copying list item: 1/2 (id: 1, title: Get Started with Windows SharePoint Services!): Service Error: [MLSPService could not add items: MLSPServiceMethods.AddListItems() Failed: Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))

2."db_owner" or "WSS_Content_Application_Pools" rights to the SharePoint Admin Content Database is required.

If the Web Service installing account does not have db_owner or WSS_Content_Application_Pools rights to the SharePoint_AdminContent, Metalogix Content Matrix will not be able to create/paste site collections, and will receive an error.

With these cases in mind we have determined that the Metalogix Extensions Web Service account should be granter the db_owner permission rights, at a minimum, to allow Metalogix Content Matrix to correctly migrate content to the target SharePoint instance.

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