This section answers some of the most frequently asked questions about using Metalogix Content Matrix.
Question
I have migrated some content from eRoom, but the images within the content do not seem to have been migrated. What could be the issue, and what are the possible solutions?
Answer
In eRoom, images are generally stored in Database lists. When eRoom Edition migrates these images it uses an HTML method.
If images haven't migrated after the Database has been migrated, the first thing to do is check the log file for any warnings or errors for the image item. Search through the log for an image item that failed to migrate, and open its Log Item Details, and go to the Error Details tab. In the Error Details you can see the URL that eRoom Edition used to fetch the image from (not the SourceURL). Copy the image URL, and enter it into a web browser to see if it works (if the image is displayed).
The most common cause of images not migrating, is that this URL isn't completely correct. In some cases there is an extra "bit" added to the URL. This is usually an extra "/eRoom" added near the root of the URL. Remove this extra bit and try to view the image through the URL again. If it works then proceed to the next step. If not, continue adjusting the URL until you find one the allows your browser to view the image.
Once you have the correct URL, make a new connection to eRoom using the root address of this image URL, then try re-migrating your image.
If the issue persists after this, please contact Quest Support.
Question
How are permissions mapped between eRoom and SharePoint?
Answer
The following table lists the SharePoint permission mappings for various permission scenarios in eRoom:
|
eRoom Access |
Mapped Permission Level in SharePoint |
Notes |
|---|---|---|
|
Read: anyone Write: any member who can get to it |
Target will have inherited permission |
Target will have default permissions if we paste folder as a site collection |
|
Read: anyone Write: coordinators only |
Visitors and Members granted "Read" permission level Coordinators ranted "Full Control" permission level |
For nested items, read rights are inherited from their parent item |
|
Read: anyone Write: coordinators and specific members |
Visitors and Members granted "Read" permission level Coordinators granted "Full Control" permission level Specific members granted "Contribute" permission level |
For nested items, read rights are inherited from their parent item |
|
Read: coordinators only Write: any member who can get to it |
Coordinators granted "Full Control" permission level |
In this case, Coordinators is the only default group created on the SharePoint target |
|
Read: coordinators only Write: coordinators only |
Coordinators granted "Full Control" permission level |
In this case, Coordinators is the only default group created on the SharePoint target |
|
Read: coordinators only Write: coordinators and specific members |
Coordinators granted "Full Control" permission level Specific members granted "Contribute" permission level |
In this case, Coordinators is the only default group created on the SharePoint target |
|
Read: coordinators and specific members Write: any member who can get to it |
Coordinators granted "Full Control" permission level Specific members granted "Contribute" permission level |
In this case, Coordinators is the only default group created on the SharePoint target |
|
Read: coordinators and specific members Write: coordinators only |
Coordinators granted "Full Control" permission level Specific members granted "Read" permission level |
In this case, Coordinators is the only default group created on the SharePoint target |
|
Read: coordinators and specific members Write: coordinators and specific members |
Coordinators granted "Full Control" permission level Specific members granted "Contribute" and "Read" permission levels |
In this case, Coordinators is the only default group created on the SharePoint target |
Question
Are read and write permissions to the SharePoint content database sufficient for the Metalogix Extensions Web Service to perform migration?
Answer
As you may know, the Metalogix Extensions Web Service requires read and write permissions to the Content Database, according to a Microsoft KB article (http://support.microsoft.com/kb/935751. However, this is only a solution if you have encountered the message "Unhandled Exception: system.IO.FileNotFoundException" when using the SharePoint object model. We have found that few users have reported this issue, since the Web Service account is usually granted the sysadmin server role, which has complete control over all database functions.
After some internal testing we have determined that the Web Service installing account requires more than read and write permissions to function without database errors.
1."db_owner" rights to the SharePoint Content Database is required.
If the Web Service account does not have the db_owner right to the SharePoint Content Database, Metalogix Content Matrix will not be able to migrate list items using the Web Service, and may receive one of the following errors:
4/19/2010 7:13:53 PM Error copying list item: 1/1 (id: 1, title: Get Started with Windows SharePoint Services!): Service Error: [MLSPService could not add items: MLSPServiceMethods.AddListItems() Failed: Cannot open database "WSS_Content" requested by the login. The login failed.
4/20/2010 10:21:01 AM Error copying list item: 1/2 (id: 1, title: Get Started with Windows SharePoint Services!): Service Error: [MLSPService could not add items: MLSPServiceMethods.AddListItems() Failed: Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))
2."db_owner" or "WSS_Content_Application_Pools" rights to the SharePoint Admin Content Database is required.
If the Web Service installing account does not have db_owner or WSS_Content_Application_Pools rights to the SharePoint_AdminContent, Metalogix Content Matrix will not be able to create/paste site collections, and will receive an error.
With these cases in mind we have determined that the Metalogix Extensions Web Service account should be granter the db_owner permission rights, at a minimum, to allow Metalogix Content Matrix to correctly migrate content to the target SharePoint instance.
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