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Archive Manager for Exchange 8.9 - Advanced Installation Guide

Organizational Forms Library troubleshooting

Sometimes the Organizational Forms Library may not be accessible in Outlook after Archive Manager for exchange installation. This error may occur if there are too many mailboxes with full access permission for the given user and as a result, Public Folders become inaccessible. To address this error, use the following workaround:

1.Close Outlook.

2.In the Exchange server, open Exchange Management Shell.

3.Run the following command where #USERALIAS is alias  for given user and #USEREMAIL is the email address of the given user:

Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'UserMailbox') -and (Alias -ne '#USERALIAS')} | Remove-MailboxPermission -User #USEREMAIL -AccessRights fullaccess -InheritanceType all

4.Open Outlook with the profile of the superuser. Now Organizational Forms Library should be accessible.

5.(Optional) Open Exchange Management Shell and run the following command to give full access permissions to all mailboxes to the superuser

Get-Mailbox -ResultSize unlimited -Filter {(RecipientTypeDetails -eq 'UserMailbox') -and (Alias -ne '#USERALIAS')} | Add-MailboxPermission -User #USEREMAIL -AccessRights fullaccess -InheritanceType all

License Activation

Online activation

1.In the Activate License window, enter the license key.


2.If you want to activate the license online, select Online Activation , and then click Next.


NOTE: If your computer is behind a firewall, click the Set Proxy link. The Proxy Setup dialog appears.


a.Select Activate Proxy and specify the proxy information as described below:

b.Server Name - enter the name of your proxy server.

c.Port - enter the port number of the proxy server.

d. Username and Password - Specify the credentials of the user who is authorized to access the proxy server.

e.Click Set to save the information, or click Close to return to the License Key Information dialog.

3.If the license key is validated successfully, the confirmation message appears along with the license details. Click Finish to close the dialog.

Offline activation

Offline activation is available for customers who want to review the information sent to Quest. You will require an internet connection for this option as well.

1.In the Activate License window, enter the license key. Offline Activation. The License Key Information window displays additional steps that are required.

3.Step 1: Collect the activation data to the clipboard or to a file

a.Select from the two options described below:


Option 1: Copy Activation Data to Clipboard. The activation data is saved to memory. Use this option if you plan to follow through with the subsequent steps immediately.

Option 2: Click Save to File. The Windows File dialog appears. Specify a file name for the activation data file and click Save to save the file to a location of your choice. Use this option if you plan to activate the license at a later date.

4.Step 2: Submit collected data

a.Click Go. The Quest License Activation web page appears.

b.Follow the instructions to get the Activation Key file (with the file extension DAT) is made available for download. Save this file to a location of your choice.

5.Step 3: Paste Activation Response


a.Click Load from File. The Windows file dialog appears.

b.Locate the activation key file and click Open. The text appears in the Activation Key File field.

6.Step 4: Activate offline

a.Click Next to complete the activation process.

7.If the license key is validated successfully, the confirmation message appears along with the license details. Click Finish to close the dialog.

Registering in Microsoft Entra ID for EWS

1.Open and login as administrator.

2.From the navigation pane, click Identity > Applications > App registrations and then New registration.

3.Enter a meaningful application name that will be displayed to users. For example, ArchiveManagerClient. From the Supported account types section, select Accounts in this organizational directory only . Then click Register.


4.Your Your application is registered. Microsoft Entra ID assigns a unique Application (client) ID to your application, and the application's Overview page opens.


IMPORTANT: Copy and save the Application (client) ID to Notepad and store it in a safe place.

5.From the navigation menu, click Certificates & Secrets. In the Client secrets section click New client secret. The Add a client secret page opens.

6.Enter values as described below:

a.Description - enter a meaningful description. For example, ArchiveManagerClient Secret.

b.Expires - set the expiry term that best meets your company policy.

7.Click Add. the client secret is displayed on the Certificates & Secrets page.



IMPORTANT: Copy and save the client secret value to Notepad and store it in a safe place. It will not be available when you navigate away from this portal.

8.From the navigation pane, click API permissions > Add a permission to open the Request API permissions window. Then click APIs my organization uses and select Office 365 Exchange Online.


9.In the Request API permissions page, select Application permissions. Then select full_access_as_app and Exchange.ManageAsApp. Then click Add permission to confirm your selections.


10.In the API permissions page, click Grant admin consent for Quest Software.


11.Before you start using the application you must assign the Exchange Administrator role to the ArchiveManagerClient app. Search and select Microsoft Entra roles and administrators.


12.Search for the Exchange administrator role and click it.


13.Click Add assignments and find your application. For example, ArchiveManagerClient. Select it and click Add to confirm.


14.Open the Archive Manager Administration Center and import Exchange Online server with your Exchange Online administrator email, Client ID and Client secret.

Starting and Stopping Services

To start or stop Archive Manager for Exchange services:

1.Go to Start > Quest > Start Stop Archive Manager Services.

2.Select Exchange Services for Archive Manager for Exchange services only, or All Services.

3.Click Start to start services, or Stop to stop services.



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