Chat now with support
Chat with Support

RemoteScan Universal User Edition - Knowledge Base

Filter Your Results

Category

Product Version

Topic

Subtopic

Filter Search Results

Search Knowledge Base by keyword

(Choose different product)



DateRelevanceViews Displaying 1-25 of 96
WIA No Friendly Name displayed when selecting the scanner (4378451)

This issue may occur when running the RemoteScan server on Windows 11 24H2, or if the following Windows updates are installed on earlier versions of Windows 11: KB5044284, KB5044384, or KB5046617.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 2/14/2025
NA rating | 846 views
Knowledge Article
Issues connecting RemoteScan to multiple Windows RemoteApps at once (4240626)

RemoteScan will connect to the RemoteApp virtual channel connection which was launched first, but will not connect through the virtual channel to subsequent Windows RemoteApp connections. ... This issue only applies to Windows RemoteApp connections which utilize a common instance of mstsc.exe and does not apply to Windows Remote Desktop connections which each have their own individual instance of mstsc.exe.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/29/2024
NA rating | 2631 views
Knowledge Article
RemoteScan Antivirus and Security Exceptions (4240646)

Certain Windows security products and features are known to impair the functionality of RemoteScan, causing one or more of the following symptoms: ... User sees the following RemoteScan error message: "IP is responding but the RemoteScan software is not running.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 2/8/2024
3 rating | 5134 views
Knowledge Article
RemoteScan Server Options Description (4230113)

Typically IP of workstation - also see server broadcasting note below. ... If this IP is different than the actual IP of the computer, it will cause connection problems. ... Make sure they match up.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 5654 views
Knowledge Article
RemoteScan Is Not Running (4243945)

RemoteScan does not appear to be running. ... RemoteScan server application is running on the local PC, but as a different user or background service ... On the local PC, look for a RemoteScan Server icon in the system tray.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 7862 views
Knowledge Article
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4240360)

A critical vulnerability was recently discovered related to systems/software that run Apache Log4j ... More information about this vulnerability can be found here. ... National Vulnerability Ddatabase - CVE-2021-44228 (nist.gov)

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 5/7/2023
NA rating | 13385 views
Knowledge Article
How to View the list of the Registered Licenses (4276540)

Need to review the list of the RemoteScan registered licenses. ... This window will show the registration date, the machine MAC Address, the machine Name, and the current Unlock key.

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 5/7/2023
NA rating | 13167 views
Knowledge Article
RemoteScan landscape images are getting cropped unexpectedly (4240602)

Certain imaging programs (such as NAPS2) can import documents from a scanner where individual pages can be saved as either portrait or landscape: ... Users don't need to manually rotate the pages in the imaging program.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 12687 views
Knowledge Article
Migrate RemoteScan licensing to User Edition (4369642)

Managing large numbers of client-based RemoteScan Enterprise or RemoteScan Universal licenses can be cumbersome for admins, as each RemoteScan client-based license must be individually tracked using the RemoteScan customer portal.

Product(s): RemoteScan Enterprise User Edition, RemoteScan Universal User Edition
Last Updated On: 5/7/2023
NA rating | 334 views
Knowledge Article
How to configure RemoteScan to use Direct IP transfer instead of Virtual Channel (4369906)

<div style="margin-left: 40px;"><strong>Important Note:</strong></div> ... <div style="margin-left: 40px;"><strong>It is strongly recommended the customer utilize a VPN to route TCP traffic between the user&#39;s PC and the Windows Server, as RemoteScan TCP traffic is not encrypted</strong></div>

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 841 views
Knowledge Article
RemoteScan Socket Listening Error (4243924)

This is a known issue where RemoteScan may not completely launch when RemoteScanServer.exe is executed, and shows SOCKET LISTENING ERROR with a red X over the RemoteScan tray icon. ... This issue is typically caused by a malfunctioning Twain or WIA driver.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
1 rating | 13905 views
Knowledge Article
RemoteScan Silent Install Configuration (4246220)

RemoteScan silent installation configuration is useful for creating .msi files for deploying RemoteScan onto several workstations or installing ... RemoteScan via a scripted install. ... <br><br> <p><strong>RemoteScanEnterpriseASP.exe</strong> - The name of the installer, keep in mind that this may be slightly different depending on the version of RemoteScan that you have purchased.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 13092 views
Knowledge Article
How to capture RemoteScan logs (4240584)

RemoteScan Server proxy log: Reports communication between RemoteScanServer.exe and a local connection proxy on the user's local PC, such as a remote connection client or RemoteScan scannerless redirection utility.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 10409 views
Knowledge Article
RemoteScan products explanation (4370200)

Need to know the difference between RemoteScan products. ... This product supports most customer environments and utilizes localized hardware-based licensing, where a unique unlock key is associated with a physical MAC address on the local endpoint.

Product(s): RemoteScan Enterprise, RemoteScan Terminal Services-Citrix, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 946 views
Knowledge Article
RemoteScan webcam captured images are all black or all green (4246261)

Users may encounter an issue where images captured from webcams using RemoteScan are either completely black or completely green. ... This issue is caused by a video pixel depth and compression format configured within the local webcam driver which is not compatible with RemoteScan.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
2 rating | 8581 views
Knowledge Article
How to setup ScanSnap with RemoteScan (4245800)

RemoteScan began supporting Fujitsu ScanSnap scanners starting May 24, 2018, with the release of the following versions of RemoteScan: ... Fujitsu ScanSnap scanners are not currently compatible with the common Windows image capture API's (Twain, WIA, ISIS), and these devices currently only communicate with other applications via a locally-installed Windows agent (ScanSnap Manager or ScanSnap Home).

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 11917 views
Knowledge Article
Testing scanner and webcam drivers for RemoteScan (4245814)

Occasionally, local image capture devices will not be function as expected. ... This may happen for various reasons, but most commonly: ... Scanner driver was corrupted by a Windows update (rare)

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
5 rating | 10591 views
Knowledge Article
RemoteScan Speed Optimization (4244312)

Customers frequently ask about ways to achieve the fastest scan speed results with RemoteScan. ... The variables that affect the speed at which an image will be transferred include: ... The scan settings themselves

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 9331 views
Knowledge Article
RemoteScan locking up at Reading Image step when utilizing Citrix ICA (4240350)

To verify this precise issue is happening, in RemoteScan logging: ... RemoteScan Server logging can be enabled on the local Citrix client. ... To enable logging, right-click on RemoteScan tray icon on the local PC and click on Options.

Product(s): RemoteScan Enterprise, RemoteScan Enterprise User Edition, RemoteScan...
Last Updated On: 5/7/2023
NA rating | 5966 views
Knowledge Article
Comprehensive Guide to Kitchen Duct Cleaning in Swindon - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 12/9/2024
User Forums
Discover the Excitement of St Vincent Carnival 2025 with Bacchanal Chasers - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 12/9/2024
User Forums
RemoteScan not retaining scanner as default - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 6/24/2024
User Forums
Top 10 Onlyfans Search Tools - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 6/5/2024
User Forums
Default Paper Size Not Applying - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 4/29/2024
User Forums
RemoteScan not finding the Brother ADS-2700 Wired LAN Scanner - Forum - RemoteScan - Quest Community

Toad ... My Service Requests ... Policies & Procedures Consulting Services Microsoft Platform Management Data Protection Unified Endpoint Management Performance Monitoring

Product(s): RemoteScan CheckCapture, RemoteScan Enterprise, RemoteScan Enterprise...
Last Updated On: 3/12/2024
User Forums
Search All Products
Recommended Content
Updating results
Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Contact Us
Technical Support
View All