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Recovery Manager portal does not show changed attributes, and cannot restore attributes after re-install. You can search an object, but when you go into details, all you will see is a timestamp and "Object not found".
Cause
The secondary service may be running as an invalid user.
Resolution
Verify that the secondary service "Recovery Manager Portal Access" has the same logon user as the "Recovery Manager Portal" service.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Recovery Manager for AD
10.4
Topic(s):
Troubleshooting
Article History:
Created on: 1/2/2019 Last Update on: 3/9/2026
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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