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Title
Dirsync agent fails to install and start on the user's workstation, error: "Error 1920" -
Description
This is the error in the Event viewer. The install is performed using an administrator account.
Service cannot be started. System.FormatException: String was not recognized as a valid Boolean.
at System.Boolean.Parse(String value)
And another message we see "Error 1920. Service On Demand Migration for Active Directory Agent (ODMActiveDirectory) failed to start. Verify that you have sufficient privileges to start system services"What is causing this?
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Cause
There is possibly a permissions issue on the device preventing the agent installation. Most commonly, the error message 1920 is a result of not installing a product with an account with administrative rights. Verify you are using an account with the administrative privileges on the machine and retry the installation. -
Resolution
Verify service account has sufficient permissions by follow the steps below:
- Run gpedit.msc.
- Navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies >User Rights Assignment.
- In the details pane, double-click Log on as a service.
- Click Add User or Group… and add the account to the list of accounts that have the Log on as a service right. Once you have selected the user, click OK.
- Click OK and close the policy editor.
Confirm the Windows Installer service is started and enabled:
1. Click on Start and type ‘Services.msc’ and press ENTER.
2. Right-click the Windows Installer service, and then click Properties.
3. If the Startup type box is set to Disabled, change it to Automatic.
4. Click OK to close the Properties window.
5. Right-click the Windows Installer service, and then click Start.Contact your administrator if this is not resolved. The agent is working as designed but something in the environment is preventing the installation.
Try installing on Server 2016 OS.
Server 2019 is supported, and we have not been able to reproduce this issue at this time.