Return
-
Title
Cannot retrieve required settings for the CPUU profile switch -
Description
Scenario:
- Migrating from Exchange to Exchange Online.- Migration completed successfully- The source mail domain and the target mail domain are the same- You can't switch the autodiscover records to Exchange Onlineuntil the project completes because otherwise mailbox(s) not yet migrated should stop working.Also some errors get generated as follows:Cannot create a CPUU switch message. Reason: Cannot retrieve required settingsfor the CPUU profile switch from the 'first.last@company.com' targetusing the Autodiscover service.Failed to update the Outlook Profile for CPUU on Source mailbox first.last@company.comTarget mailbox first.last@company.com.(The Autodiscover service couldn't be located.) -
Resolution
RESOLUTION:
1. Check first the conneciton:1.1. Open below URL from your computer:https://testconnectivity.microsoft.com/1.2. Ensure you're on the "Exchange Server" tab.1.3. Select "Service Account Access (Developers)" under the "Microsoft Exchange Web Services Connectivity Tests" heading.1.4. Click Next1.5. For the "Target mailbox" enter the end-user's mailbox you are tryingto open1.6. For the "Service Account User Name" enter the admin account usedto access the target mailbox.1.7. Select "Use Autodiscover to detect server settings". (It should be selected by default)1.8. Check "Use Exchange Impersonation" and enter the end-user's mailbox you are tryingto open1.9. Leave "Ignore Trust for SSL" disabled.1.10. Check below option:"I understand that I must use the credentials of a working account from my Exchange domainto be able to test connectivity to it remotely. I also acknowledge that I am responsiblefor the management and security of this account."1.11. Click Perform Test.2. ODME could be also unable to to resolve target mailbox's settings via autodiscover.Use then "<targetdommain>.onmicrosoft.com" email addresses as target mailbox names.It will allow ODME to use autodiscover for getting target mailboxes settings successfullyas autodiscover for "<targetdommain>.onmicrosoft.com" should always work