This article explains possible problems while attempting to re-install NetVault on Windows.
While uninstalling NetVault on Windows the following error message is displaid:
"Error 1714. The older version of NetVault cannot be removed."
After this, although all netvault files/folders/registry keys have been manually deleted, any attempt to re-install
immediately fails with the following pop up message:
"Error 1610. The configuration data for this product is corrupt. Contact your support personnel."
If a NetVault uninstall fails the necessary cleanup procedure won't happen leaving missing or corrupt registry
key values that will prevent subsequent install attempts from succeeding.
You need to be signed in and under a current maintenance contract to view premium knowledge articles.