Return
-
Title
NV 12.x - "The import of shadow tape media is not supported for this device" -
Description
When attempting to import media from manage devices, a pop will appear with the following "The import of shadow tape media is not supported for this device".
-
Cause
The setting in device configuration "Shadow tape media is supported" is not checked.
This setting may of been reset during an upgrade.
-
Resolution
- In Manage Devices > change view to tree view, then click the library and select 'Modify'.- From 'Configure' tab, right click the library and select 'Configure'.- From the 'Configuration' tab check the option "The import of shadow tape media is not supported for this device"