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Title
NetVault going to Safe Mode: Cannot connect to the NetVault database -
Description
NetVault runs in Safe Mode.
NOTE: Several of the links in this documents provide direct access to resources found locally; therefore, if a link appears to be broken, please retry by opening this article on the NetVault Server.
Safe Mode
NetVault is running in Safe Mode because it has encountered a problem. No backup or restore jobs are currently running. These screens are designed to help analyze and fix the issue. You may also be able to view the NetVault logs
NetVault is in Safe Mode for the following reasons:
Problem Information Cannot connect to the NetVault database Cannot connect to database 'netvault_auditing'. (Error : 'could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port 51486? could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (127.0.0.1) and accepting TCP/IP connections on port 51486? ') |⊲ ⊲ ⊳ ⊳| 1 - 1 of 1 items [ Fix ]
What now?
- You can try to fix the issues above and then restart NetVault in normal mode. (Once an issue has been selected in the list above, the 'Fix' button may become available.)
- You can try restarting NetVault in normal mode without fixing the issue if you think the issue may have been transient
- You can look for a solution in the Knowledge Base
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You can restart NetVault with extra diagnostic information. This information is likely to be needed if you contact support
If the NetVault Server runs on Linux, the message is similar:Problem Information Cannot connect to the NetVault database [Reason]
Code=1
Message=Cannot connect to database 'netvault_auditing'. (Error : 'could not connect to server: Connection refused! Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.51486"?')
ID=ac1216a712a4357b588fde6cbc2b000000000000|⊲ ⊲ ⊳ ⊳| 1 - 1 of 1 items When checking the netvault-pgsql service status, the process
Starting NetVault Backup PostgreSQL database server...
netvault-pgsql.service: Failed to execute command: Permission denied
netvault-pgsql.service: Failed at step EXEC spawning /usr/netvault/pgsql/bin/pg_ctl: Permission denied
- or -
netvault-pgsql.service: Failed at step EXEC spawning /usr/netvault/pgsql/bin/pg_ctl: No such file or directory
netvault-pgsql.service: Control process exited, code=exited status=203
netvault-pgsql.service: Failed with result 'exit-code'.
Failed to start NetVault Backup PostgreSQL database server.
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