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Unified Communications Diagnostics 8.6.3 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

BlackBerry Server Health Test

The BlackBerry Server health test allows you to monitor the basic health of all your BlackBerry servers. This test allows you to monitor the following types of information:

•
Network availability
•
Operating system disk space usage
•
Any Performance Counter
•
Any Windows service
•
Any Event Log entry

The BlackBerry Server health test monitors BlackBerry 4 Enterprise, BlackBerry 4 Configuration, BlackBerry 5 Enterprise, and BlackBerry 5 Configuration servers.

All SQL-related performance counters for BlackBerry Configuration Database servers target the SQL Server Enterprise version of SQL (unnamed instance). The test results show a grey icon for the BlackBerry Configuration Database servers installed on the named instance of the SQL server. Error details specify that the object is unavailable - the performance counter is either uninstalled or disabled.

For monitoring BlackBerry Configuration Database servers installed on a named instance of SQL server, you must replace the SQL-related performance counters with corresponding performance counters for the named instance. For more information, see Troubleshooting .

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

 
Table 2. BlackBerry server health test targets.
BlackBerry Server Version
Server Type

4.1.2 - 5.0.4 (including 5.0.4 MR4)

BlackBerry servers and BlackBerry Enterprise Database servers

NOTE: For information about SQL server prerequisites, see SQL database operating prerequisites .

The BlackBerry server must be configured as follows:

 
Table 3. BlackBerry server health test configuration.
BlackBerry Server Version
Configuration required

4.1.2 - 5.0.4 (including 5.0.4 MR4)

Enable WMI on each BlackBerry server

NOTE: WMI is required to support retrieving accurate disk space information when using mount points. If you do not use mounts, you can disable the requirement for WMI by clicking the Data Collection options link in the Server Health Test wizard.

Enable public or private SNMP access on BlackBerry Enterprise Server

NOTE: For more information on configuring SNMP, see the BlackBerry knowledge base.

The test credentials must have the following permissions:

 
Table 4. BlackBerry server health test required permissions.
BlackBerry Server Version
Permissions Required for Test Credentials

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Member of Local Administrators group on each BlackBerry server to have:
Read access to operating system drive to retrieve disk space
Read access to WMI to retrieve disk information
Read access to Service Control Manager
Read access to registry to access Performance Counters, DNS settings, Event Logs, and BlackBerry information
•
Read access to BlackBerry Configuration Database

BlackBerry Message Delivery Health Test

The BlackBerry Message Delivery health test allows you to monitor the ability to deliver email within your BlackBerry environment. This test sends a test message from a source mailbox to one or more target BlackBerry devices or BlackBerry simulators.

You must manually create test mailboxes required for this test. Test mailboxes created for UC Diagnostics health tests can be reused as the source mailbox.

You can use BlackBerry Device Simulator software instead of a real BlackBerry device for testing message delivery health.

If the test source mailbox is hosted on an Exchange 2010 or later mailbox database, the Exchange organization must have, at least, one available Exchange 2010 or 2013 CAS server or one Exchange 2016 Mailbox server that exists on the same site as the server that hosts the active mailbox database copy.

Test prerequisites

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

 
Table 5. BlackBerry message delivery health test targets.
BlackBerry Server Version
Target Type

4.1.2 - 5.0.4 (including 5.0.4 MR4)

BlackBerry server

The following software must be installed on the UC Diagnostics computer.

 
Table 6. BlackBerry message delivery health test required software.
BlackBerry server version
Software required on UC Diagnostics computer

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Exchange System Manager (ESM) SP 1 or later
- OR -
•
MAPI & CDO version 8.3.0.8353.000 or later)
NOTE: ESM cannot be installed on 64-bit computers.

The BlackBerry server must be configured as follows:

 
Table 7. BlackBerry message delivery health test configuration.
BlackBerry server version
Configuration required

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Create test mailboxes.
•
To track test messages, enable Tracking Logs on each Exchange server through which the test message passes.

The test credentials must have the following permissions:

 
Table 8. BlackBerry message delivery health permissions.
BlackBerry server version
Permissions required for test credentials

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Access to registry on BlackBerry Enterprise Server and BlackBerry logs directory
•
To track test messages, be a member of Local Administrators group on each Exchange server that the message passes through to have:
Read access to tracking logs
•
Full access permissions to each test mailbox to have:
Access to mailbox to send and receive test messages
•
Read access for BlackBerry Configuration Database (only if you are connected to a BlackBerry server using Windows Authentication. If you used SQL Authentication, read access is not required.)

Historical reporting database usage estimates

The following table lists the approximate amount of space required for each test each monitoring interval when running Web Reports and when storing test history:

 
Table 9. BlackBerry health test database usage per monitoring interval.
Health Test
Total space required per server per monitoring interval (Web Reports)
Total space required per server per monitoring interval (Test History)

Server Health

0.5 KB
•
464 KB (Configuration Database Server)
•
307 KB (BlackBerry Enterprise Server)

Message Delivery Health

0.1 KB (per target mailbox)

72 KB

For example, to run a BlackBerry Server health test on one server, the maximum space required (with default parameters) would be:

•
Raw data: 0.5 KB x 1 day x 48 bi-hourly values= 25 KB
•
Hourly data: 0.5 KB x 7 days x 24 hourly values = 89 KB
•
Daily data: 0.5 KB x 30 days x 1 daily value = 16 KB

For example, you have a medium-sized environment with the following characteristics:

•
Monitoring 10 BlackBerry Enterprise servers and 1 BlackBerry Configuration Database
•
Running one of each test using the default counters
•
Using default monitoring of 30 minutes for all tests
•
Using default data retention of 7 days for hourly aggregation data
•
Using default data retention of 30 days for daily aggregation data
•
Running Message Delivery Health with 1 test mailbox

The approximate space required for historical data would be:

 
Table 10. BlackBerry health test database usage for historical data.
Health Test
Total Space required

Server Health

1.1 MB

Message Delivery Health

0.6 MB

Total

1.7 MB

BlackBerry Diagnostic Console Technical Information

The BlackBerry Diagnostic Console provides you with a real-time representation of the messaging system processes and components within your BlackBerry server.

You can diagnose and resolve issues using the BlackBerry Diagnostic Console.

BlackBerry Diagnostic Console prerequisites

The following tables provide information about the required configuration and permissions needed to run the diagnostic console for BlackBerry.

 
Table 11. BlackBerry configuration required for the diagnostic console.
BlackBerry Server Version
Configuration required

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Enable WMI on BlackBerry Enterprise Server
•
Enable public or private SNMP access on BlackBerry Enterprise Server

For more information on configuring SNMP, see For more information on configuring SNMP, see the BlackBerry knowledge base.

 
 
Table 12. BlackBerry diagnostic console permissions required by the console credentials.
BlackBerry Server Version
Permissions required to access the BlackBerry server

4.1.2 - 5.0.4 (including 5.0.4 MR4)
•
Member of Local Administrators group to have:
Read access to operating system drive to retrieve disk information
Read access to Service Control Manager
Read access to WMI to retrieve disk information
Read access to Registry to access Performance Counters, DNS settings, Event Logs, and BlackBerry information
•
Read access to BlackBerry Configuration Database
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