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Foglight for Exchange 5.7.2.3 - Remote Access Diagnostics User Guide

What is Remote Access Diagnostics?

Remote Access Diagnostics is a tool developed to check the connection between the Foglight Agent Manager (FglAM) server and Active Directory® and Exchange servers that are to be monitored. It also tests for prerequisite conditions that must be in place in order to initialize an Active Directory or Exchange agent. It reports communication issues that would interfere with a Foglight for Active Directory or Foglight for Exchange agent’s ability to collect metrics from WMI and LDAP providers.

The Remote Access Diagnostics tool consists of three basic tests:

Remote Access Test: This test runs a name resolution and ping test and an LDAP and WMI query against selected Active Directory domain controllers and Exchange servers to ensure they can connect to the FglAM server using the provided credentials.
Prerequisite Test for Foglight for Active Directory: Tests the prerequisite settings for Foglight for Active Directory. It checks several environment settings that can block remote access to a domain controller and runs local WMI queries against a domain controller. This test should be run locally on a domain controller.
Prerequisite Test for Foglight for Exchange: Tests the prerequisite settings for Foglight for Exchange. It checks several environment settings that can block the remote access. This test should be run locally on both the Exchange server to be monitored and the domain controller specified in the Exchange agent properties.

For detailed information, see these topics:

Launching the Remote Access Diagnostics tool

1
Download the Remote Access Diagnostics tool (RemoteAccessDiagnostics.zip) from Quest Support Portal.

Running the remote access test

a
Select the Run a remote access test from the Fglam option.
d
Click Next.
2
By default all of the servers are selected. Click the check box in the Select column to clear or select a server in this list. For example, if you have servers in the list that use different credentials than those entered on the previous screen, clear the check box for those servers, so that the test is not run against them. Double-clicking the column header selects /clears all servers in the list.
3
Click Run.
4
Review the Results column which indicates whether the name resolution/ping and test LDAP and WMI query ran successfully on each server.

Running the prerequisite test for Foglight for Active Directory

a
Select the Run a prerequisite test for AD Cartridge option.
d
Click Next.
2
Click Run.
3
Review the Results column which indicates whether the individual tests ran successfully on the selected server.
NOTE: For a list of the prerequisites, see the Foglight for Active Directory Release Notes.
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