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IMPORTANT: The security status of the installation file can become "blocked" after download, inhibiting the ability of the product to be properly installed. Please see KB 262298 for information on detecting and resolving this issue. |
The Desktop Authority Web Console (Manager) can be installed on any of the following servers:
Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)
Microsoft Windows Server 2008 R2 Standard/Enterprise
The Desktop Authority client side components can be installed on any of the following clients:
Microsoft Windows Server 2008 Standard/Enterprise (including 64-bit)
Microsoft Windows Server 2008 R2 Standard/Enterprise
Desktop Authority server components can be installed on a domain controller; however the best practice recommendation is to install Desktop Authority on a member server.
Desktop Authority 9.0 and later requires IIS for its Web based console. In order to mitigate any potential side effects with other Web based applications and possible system performance issues it is recommended that Desktop Authority be installed on a dedicated server.
The dedicated server hosting Desktop Authority should have a minimum of a 2.0 GHz, quad core processor and a minimum of 16 GB of memory.
Microsoft Windows 2008 domain functional level
The following applications are required and will be installed as part of the Desktop Authority installation. Installation of these applications may require a system reboot.
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NOTE: On older server operating systems, such as Microsoft Windows Server 2008, a reboot may be necessary to complete any required .NET upgrade to a supported version. |
IIS 7.0 will be used on 2008 servers
IIS 7.5 will be used on 2008R2 servers
The minimum screen resolution for the Desktop Authority web console is 1024 x 768.
Desktop Authority supports Microsoft SQL Server version 2008, 2008 R2, 2012, 2014, 2016, 2017 and 2019.
The web browser will connect with the Web Console using HTTPS along with the use of security certificate.
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NOTE: It is possible for an Anti-virus program to detect and report Desktop Authority as a virus because of the complexity of files and updates that occur. This is called a false positive and files from Desktop Authority may be put into quarantine making the program non-operational. To bypass this situation it is recommended to configure some exceptions in the Anti-virus program. These exceptions can be found in the KB article SL4593. |
For use with Desktop Authority services:
Carefully consider all requirements, specifically the additional server software prerequisites, when deciding where to install Desktop Authority. If you choose to install on a domain controller, make sure these prerequisites are acceptable before starting the installation.
ExpertAssist can be installed on any of the following operating systems:
Microsoft Windows Server 2008
Microsoft Windows 8.1 (32-bit or 64-bit)
IMPORTANT: OpenJDK is automatically deployed by ExpertAssist if no supported version of Java is found. However, in some cases previously installed versions of Java (Oracle or OpenJDK) may not have been cleanly uninstalled. This situation can prevent the ability to properly detect when the OpenJDK version needs to be automatically deployed. Please see Desktop Authority KB 266071 for more information on detecting and resolving this issue.
Desktop Authority is supported in three versions, Desktop Authority Professional, Desktop Authority Standard and Desktop Authority Essentials. Desktop Authority Essentials is a scaled down version of Desktop Authority Professional. It does not include the following standard features included by default in the full version -- Software Management, USB/Port Security, Hardware and Software Inventory and Custom Reporting and the Desktop Authority Remote Management tool.
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NOTE: Currently only the Standard version of Desktop Authority is available for purchase by new customers. |
Feature | Professional/Standard | Essentials |
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Desktop Configuration | ||
Power Management | ||
Group Policy Template Import | ||
Wake On LAN | ||
Role Based Administration | ||
Remote Management and Control | ||
Reporting of user logons and activity | ||
Reporting of administrator activity | ||
Software Deployment | ||
Hardware and software inventory |
Desktop Authority is licensed based on the total number of unique seats which are managed in whole or part by Desktop Authority. A “Seat” is a desktop, laptop, or workstation computer, or thin-client session or any other user computing device.
For answers to any Desktop Authority Licensing questions refer to our licensing Knowledge Base article (186762).
It is strongly recommended to perform all of the following backup steps in order to assure a successful recovery should your upgrade fail for any reason. Without these backups, we will be unable to support you should you need to recover your Desktop Authority data.
The user performing the installation of Desktop Authority is required to have Administrative privileges on the member server it is being installed to. Desktop Authority is not alone in this requirement. Most software installations require this privilege level as well.
With Administrative privileges, Desktop Authority will be able to install any of the required prerequisites, extract the installation files, install and configure IIS as well as install the Ops Master service and write to the HKLM registry on the server.
It is recommended that Desktop Authority to be installed on a Member Server within the network rather than a Domain Controller. This recommendation is made based on the notion that most companies do not like to install programs to their Domain Controllers because disk space is used, the registry may be modified and there exists the possibility that the server may need to be rebooted. To avoid all of this and protect a Domain Controller from unwanted changes, opt to install Desktop Authority to a Member Server on the network.
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