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Archive Manager 5.9.1 - Administration Guide

Administration menu Authentication modes Data loaders Download tools Federated Search Instances Groups Index management Logins Security roles Storage location Message tags Proxy credentials Alert Service Policies Exclusion rules Mail servers Mailbox assignment Mailboxes Lync servers Lync user assignment Lync users Reports Message policies Message policy assignments Retention policies Tenants System maintenance Log Viewer Exchange Utility Administering in a hosted Exchange environment Appendix A: Moving database or attachment store Appendix B: Enabling generating publisher evidence

Exporting data

To export email from the Archive Manager system:
1
Enter the search criteria using one or more of the processes described in the User Guide.
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NOTE: If you select to export attachments, then the email messages containing those attachments are exported along with the attachments. Exporting attachments only is currently not supported. For example, if you have multiple emails containing the same attachment and you select to export attachments, all email messages containing that attachment are exported.
2
Click Export to initiate the export to display the File Download dialog box.
3
Click Open to open the export file in the Archive Manager Search Exporter. The Search Exporter Wizard screen appears.
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NOTE: Or, the user can click Save to save their search for a future export.
4
Enter the requested information into the fields on this screen:
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Export Directory: The destination location for the exported data. You may use the Browse feature (the "..." button to the right of the field blank) to locate and specify the location.
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Format: The format into which the exported messages will be saved. If you choose the PST or HTML Format, then you must also specify:
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File Name: Configurable. The default is Default.xxx.
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Type (for export to PST only): Office Outlook, or Outlook 97-2002.
You may use the Browse feature (the "..." button to the right of the field blank) to specify these values.
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NOTE: For messages that contain characters in a codepage that is different from the computer's configured codepage, you must export to Office Outlook (Unicode) PST files. The Office Outlook PST file format is available with Microsoft Outlook 2003 and later versions.
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Ignore errors for missing attachment: If this checkbox is selected, messages with missing attachment(s) will be exported without generating any errors.
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Connect Using: The authentication method to be used to confirm the authenticity of the person performing the export.
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NOTE: Both the Archive Manager Website and the Archive Manager Web Service must use the same authentication method for the Search Exporter to work.
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User Name: The username, as used in Archive Manager. The User Name will likely be the same values you use to sign into Archive Manager, as determined by the organization.
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Password: The user's password, as used in Archive Manager. The Password will likely be the same values you use to sign into Archive Manager, as determined by the organization.
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NOTE: Before beginning the export, you must verify that you have sufficient disk space to save exported data.
5
Click Export to begin the export.

The progress bar will track the progress of the export. When the process is complete, a Finish button appears at the bottom of the Search Exporter Wizard dialog box.

Open exported search results

To open the exported search results, browse to the folder you selected to export your email to. How you open exported messages depends on the format of the exported messages:

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HTML format: These messages are accessed via a main HTML page named Default.html, with each message listed on that page. You can simply click on a link to open an HTML version of that message, and the content of the message, along with all attachments, will be available from within the message.
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MIME format: Email messages that have been exported in MIME format can be opened with any standard email application that can read these messages.
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PST format: Email messages that have been exported to PST format can be opened with Microsoft Outlook. Go to the File menu, and select Open/Outlook Data File. Select the folder where your PST file is located and double-click the PST file you want to open.
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XML format: Email messages that have been exported to XML can be viewed with a Web browser, though much of the content will be Base64 encoded. Some data, such as the attachment name and mailbox, can be viewed. Email messages that have been exported to XML can also be imported into another Archive Manager instance.

Outlook Components tool

The Archive Manager Outlook Components tool is an add-in that installs the Outlook Form on users' computers when public folders are not enabled on the specified Exchange server. It will automatically install a copy of the form when a user launches Outlook. Therefore, it is only necessary to run this tool once per computer. It can be managed by Group Policy.

Prerequisites

The Archive Manager Outlook Components tool can only be installed with supported versions of Archive Manager.

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Microsoft .NET Framework version 4.5.2 and 3.5 SP1.
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64-bit versions of Outlook require the Archive Manager Outlook Components x64.msi. All other versions of Outlook require the Archive Manager Outlook Components X86.msi.
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Microsoft Outlook for Office 365 ProPlus, or
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Microsoft Outlook 2019, or
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Microsoft Outlook 2016, 64-bit or 32-bit, running on Windows 10, 8.1, 8, or 7 SP1, or
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Microsoft Outlook 2013, 64-bit or 32-bit, running on Windows 8, 7, or Vista, all 64-bit or 32-bit, or
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Microsoft Outlook 2010, 64-bit or 32-bit, running on Windows 10, 8, 7, or Vista, all 64-bit or 32-bit,
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Windows Installer 3.1 or later (only for installation).
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