Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Secure Storage backups fail with error "Cannot create backup copy on a secure storage server. Failed to call agent operation."
설명
The following error is seen when performing baremetal Backup with Secure Storage Server on RMAD version 10.2:
Cannot create backup copy on a secure storage server. Failed to call agent operation. 'C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\CopyBackupOperation.ps1 : Object reference not set to an instance of an object. At line:1 char:1 + & 'C:\Program Files\Quest\Recovery Manager for Active Directory Fores ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,CopyBackupOperation.ps1 C:\Program Files\Quest\Recovery Manager for Active Directory Forest Edition\CopyBackupOperation.ps1 : System.NullReferenceException: Object reference not set to an instance of an object. at QuestSoftware.RecoveryManager.AD.PowerShell.RmadCmdlet.ProcessRecord() at System.Management.Automation.CommandProcessor.ProcessRecord() At line:1 char:1 + & 'C:\Program Files\Quest\Recovery Manager for Active Directory Fores ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,CopyBackupOperation.ps1 '
해결 방안
Upgrade RMAD to our latest version. If problem persist after the upgrade please contact support.
