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Agentless protection on Vmware has stopped to work. Error: "CData Elements not valid at top level of an XML document"
설명
Error deserailizing the object of typr WCFClientBase.ServerError. CData Elements not valid at top level of an XML document. Line 1, position 3
원인
Custom proxy settings are applied on the Core. Vmware proxy service cannot communicate correctly with the VMware vCenter or ESXi host
해결 방안
Please remove all proxy settings on the Core server and reboot it to make sure that Vmware Proxy service can connect properly
추가 정보
One of the signs of this specific issue is HTML code in AppRecovery.log
ERROR 2017-12-15T13:05:28 [120] - Replay.Common.Client.VddkApiManagementCommonClient ()
Error while deserialize ServerError object. POST http://:8016/apprecovery/api/vmwareproxy/vddk/connectEx?readonly=True&snapshotRef=snapshot-152362&transportModes=file%25253anbdssl%25253anbd failed with HTTP status code Forbidden:
Web Page Cannot Be Displayed
etc.