Self initiating a tether for the SDA Appliance (4222669)

When some issues require support to connect to the Deployment Appliance via a secure connection, you can initiate a tether directly and allow support to access the appliance faster by performing the steps listed below.

There are a few steps that are necessary to make sure we can communicate with your appliance.

• In Settings | Control Panel | Security Settings, ensure the Allow SSH Root Login (KACE Support) option is checked.
  

• Make sure port 22 outbound is enabled. Verify that the appliance can send out information from Port 22. To do this:
• Navigate to Support |Troubleshooting
• Select the “netcat” tool, type “tether.kace.com” for the IP and “22” for the port
• Click Test
  

Once these settings are checked and verified, navigate to Support | Tether from the left navigation panel.

In the Tether panel, please type in a description of the issue you are encountering and click the Enable Tether button.(Do not forget to include SR created to report this issue.)

The screen will update and show something similar to what is shown below:

The current support tether key will show in the upper text box. A Disable Tether button is displayed if you no longer need the tether enabled.

Note: If you do not disable the tether after you are finished, it will not expire for 21 days from activation, please make sure you disable the tether when you are done.

The Recent Tether Log shows the system’s reporting on the status and health of the SSH process of your appliance.  These can contain additional error codes or information if there are problems with the connection process.  Please be mindful of any messages or issues that display in this panel and report this content right away. 

It's also noteworthy to know that the latest messages display on the bottom of this area, and are all time-stamped so you can determine when issues are occurring.