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Contacting KACE Technical Support (4377313)
This article aims to provide KACE customers with information on how to contact technical support in and answer some Frequently Asked Questions (FAQs) to assist in resolving common issues. ... Customers can contact technical support in Portuguese through the following methods:
How to configure OAuth on the Kace SMA Service Desk for email communications using Office365 (4318726)
As a replacement, the Kace SMA can access a mailbox to retrieve and send emails using Microsoft's mail API. ... <h2>Create an Azure Active Directory App</h2> <ol><li>Go to the Azure Active Directory Admin Portal and log in with a Microsoft account (Note: This does not need to be the same account that we are going to use on the Service Desk queue.
Cumulative Updates for KACE SMA 14.0 (4376662)
With the release of SMA 14.0, a change was done to include the capability of applying Cumulative Patches.<br><br>Cumulative patches contain fixes for different defects that are found on the current release.
Cumulative Updates for KACE SMA 14.1 (4377067)
As of SMA 14.0, a change was done to include the capability of applying Cumulative Patches.<br><br>Cumulative patches contain fixes for different defects that are found on the current release.<br><br>This article is specifically for SMA 14.1 patches.
How to setup LDAP Authentication (4290187)
This article describes how to set up the LDAP authentication feature on the KACE SMA and KACE SDA Appliances. ... User accounts can be created and managed on the appliance. ... Users who access the Administrator Console and User Console using these accounts are referred to as locally authenticated.
Hyper-V Best practices for KACE Appliances (4370589)
Note: Typically, this can be left as the current MAC address, originally assigned dynamically. ... 3. At "Hardware Acceleration" under the Network Adapter, remove the check mark for "Enable virtual machine queue".
Which network ports and URLs are required for the KACE SMA appliance to function? (4211365)
This is meant to describe internal network behavior. ... Any outbound ports that require access out to the internet are labeled as 'NAT' in the Direction column. ... Some unique configurations, such as allowing SMTP inbound directly to the SMA will require slight deviation and custom configuration outside the confines of this list.
License Activation Status is Expired or Usage Exceeded (4299343)
When attempting to login to the KACE Systems Management Appliance (SMA) an error may be received related to a licensing issue: ... Expired ... While these situations may seem similar, they have different root causes and thus different resolutions.
About Amazon Web Services (AWS) and KACE Systems Management Appliance (SMA) (4341683)
Two covered by this article are EC2 and VMware Cloud. ... VMware Cloud: Supported - as with any other hosting solution offering a supported platform in line with our system requirements. ... EC2: Not Supported.
How to use the One-Click Tether on KACE Systems Management Appliance (4263361)
This allows the tether to be completely created and initiated from the appliance without needing a tether key from support. ... To ensure the appliance can properly be accessible by KACE Technical Support, please review our required network ports and URLs article.
KACE KKE: Power of Labels in the SMA (4377449)
In this KKE session, we'll take a look at Power of Labels within the SMA.
KACE KKE: How to Build and Improve Your Service Desk Workflows (4377453)
In this session, we'll cover Service Desk Best Practices. ... Feel free to review our other KKEs from 2024 here ... Recording here:
KACE KKE: What’s new in SMA 14.0 (4377433)
Download and release notes available here. ... This release of the KACE Systems Management Appliance includes major features on the User Interface and Agent infrastructure. ... The minimum version for upgrade is 13.2.182.
KACE Kontinuing Education Sessions (2024) (4377432)
Due to overwhelming customer demand, we’re bringing back the popular KKE (KACE Kontinuing Education) Series – this time with a twist! ... With collaboration between PSO, technical support and pre-sales teams, we will conduct a monthly training session on the first Wednesday of each month so customers can learn what’s new, tips and tricks, current challenges, and have their questions addressed.
Archive User Accounts (4317389)
When users are removed from the system, there is an option to archive their accounts prior to deleting them and they are maintained on the appliance in read-only mode. ... User archival allow Administrators to disable user accounts and maintain their ticket associations and ticket history, to keep a proper audit trail and avoid orphaned tickets.
Setting Up Microsoft Exchange to Send and receive emails from the SMA (4323401)
This article lists the steps to take in setting Up Microsoft Exchange to Send and receive Email from the SMA. ... It does NOT have a POP server.</span></p> <p>The way that it accepts mail in is by having its own domain that other SMTP servers deliver the mail to.
KACE SMA and KACE SDA supported languages (4377318)
This article lists the supported languages for the KACE SMA and KACE SDA consoles, as well as the KACE SDA Media Manager utility. ... KACE SMA Administrator and User consoles
How to configure Google Workspace for SMA Authentication with Google API (4369664)
The method used depends on the components being used and the preference or role of the SMA administrator. ... Service Account Authentication is the method which requires a Service Account Key and a unique Client ID; OAuth Client Authentication — this method consist of an OAuth Client ID and a Client Secret.<br><br>Please visit the SMA Admin Guide for more details on selecting an authentication method and obtaining credentials for Google APIs.
What's new version 13.0 - Service Desk Attachment Distribution through email (4369237)
Email notifications are now able to include the actual attachments. ... <h2><strong>Service Desk Queue</strong></h2>
What's new version 13.0 - Actionable User Notifications (4369234)
<ul><li><strong>Info</strong> (<strong><span style="color: rgb(52, 152, 219);--darkreader-inline-color: #46a1de;">blue</span></strong>)</li><li><strong>Warning</strong> (<strong><span style="color: rgb(241, 196, 15);--darkreader-inline-color: #f2ca27;">yellow</span></strong>)</li><li><strong>Critical</strong> (<strong><span style="color: rgb(211, 84, 0);--darkreader-inline-color: #ff8738;">red</span></strong>)</li></ul>
Can I access the SMA's database using a Third-party reporting tool? (4276308)
The KACE SMA database can be accessed from any ODBC-compliant third-party tool if you have installed the (32bit) MySQL ODBC driver or MySQL Workbench. ... After installing the driver, you must configure an ODBC connection to the KACE SMA using these steps:
Run an agent update from script (4376900)
When an update of the agent is needed to be run on demand <span style="font-size: 11pt;"><span style="background: white;"><span style="line-height: normal;"><span style="font-family: Calibri,sans-serif;"><span style="font-size: 10.0pt;"><span style="font-family: "Open Sans",sans-serif;"><span style="color: #333333;">From the AdminUi go to Scripting / Scripts</span></span></span></span></span></span></span>
KACE SMA 14.1 Database Schema Changes (4376729)
This article describes changes made to the KACE Systems Management Appliance(SMA) database from 14.0 to 14.1. ... Any custom SQL reports, custom SQL labels, or custom ticket rules should be modified accordingly if the database changes affect them on 14.1.
Scheduled report and Service Desk Queue email fails to be sent when outbound relay SMTP configuration is set on port 25 (4372891)
This setting might generate error as the following in the logs: Report Fails to be sent ... R=smart_route defer (-32): lookup of host "port=25" failed in smart_route router ... 2022-07-27 14:31:31 1oGoct-0005Mo-PF <= reporter@ kacetest.com U=root P=local S=657
KACE Response to FreeBSD Vulnerabilities CVE-2024-7589, CVE-2024-6759, CVE-2024-6760 and CVE-2024-6640 (4376666)
For more details about these vulnerabilities please refer to: ... KACE has determined that the vulnerability described under CVE-2024-7589 impacts version 14.0 and 14.1 of the KACE SMA appliance.
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