The Remote Management object provides the ability to install, configure or remove the Remote Management component to/from host computers.
The Remote Management client component which is referred to as ExpertAssist is a separate program that can be installed on user’s machines.
Once Expert Assist is installed on a user’s machine a web based remote connection can be established to that machine and provides the user with various options to remotely administer the machine.
1. Log into the Desktop Authority console and browse to Client Configuration | Profiles then select the “User” tab.
2. Each User Profile has a Remote Management object so expand the appropriate profile depending on how your Desktop Authority environment is configured.
3. Select the Remote Management object then Click the “Add” button to create a new element.
* When installing specify a listening port that Desktop Authority will use to communicate with client workstations. By default the Desktop Authority host software is configured to use port 2000. If this port is already in use in your environment you have the ability to change it.
* Check the box for “Display tray icon” to display a system tray icon on the client workstation. This icon indicates that the Remote Management host software is installed on the client. Clicking on this icon will provide extra information, including a log of recent events and detailed performance data graphs.
* Check the box “Use alternate Desktop Authority.exe location” to install the remote management component on workstations using files from an alternate location. By default the Remote Management component is deployed to each validating client from the SLDACLIENT$ share. This share exists on Desktop Authority server located under Desktop Authority Manager folder named DesktopAuthority. This default location can be changed to an alternate path to accommodate clients located over slow WAN links. Specify the new path and copy the contents of the DesktopAuthority folder to this new path. Click Browse to select an existing path.
* Check the box “Grant full control to administrators” Select this check box to allow all administrators access to start a remote management session. Clear this check box to disable administrators default access to remotely manage workstations. Explicit permissions must be granted to users who will have access to start a remote management session.
* Check the box “Ask Permission from the interactive user” Select this check box to enable the Desktop Authority system tray icon and request permission from the user at the workstation when a remote management session is to be started. Enabling the system tray icon also enables the ability to use the Chat function. If this box is cleared there will be no indication at a workstation when a remote control session is started. The Chat function will also be disabled.
* Check the box “Open port in Windows Firewall to allow remote management” check box to open the port that allows the remote management connection.
* Check the box “Enable Remote Registry Service (must be enabled for Vista and higher)” to set the Remote Registry service startup type to automatic and start the service. Clear this box to set the Remote Registry service startup type to manual and stop the service. Gray the check box to leave the startup type and service status as is.
* The Access Control List allows permissions to be controlled for Remote Management sessions. Click the “Add” button, add the users or groups, and configure the permissions you want to allow access.
5. The Remote Management Advanced tab provides several advanced settings for Remote Management. The Advanced settings are comprised of several options pertaining to General, Interactive user's permission, Security, Audible notification, Logging, and IP Filtering settings.
6. Select the “Validation Logic” tab to configure the validation rules for this element. In order for the element to be processed for users or computers, a rule must be created to determine whether a setting should be applied to the client.
7. When the configuration of this element is complete, click on the “Save” button. To edit an existing element, select the element in the list and click the “Edit” button. Click on the “Save” button to save any changed settings.
8. To complete the process, click the “Replicate” button on the lower left corner of the screen. Updates will be made to the domain controllers and clients. The Remote Management client will be installed the next time users log in.
For additional information regarding Remote management options, please refer to the Desktop Authority Administrators guide. Information regarding this element can also be viewed by selecting the question mark icon within the element while it is in Edit mode.
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