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Contacting KACE Technical Support (4377313)
This article aims to provide KACE customers with information on how to contact technical support in and answer some Frequently Asked Questions (FAQs) to assist in resolving common issues. ... Customers can contact technical support in Portuguese through the following methods:
How to configure OAuth on the Kace SMA Service Desk for email communications using Office365 (4318726)
As a replacement, the Kace SMA can access a mailbox to retrieve and send emails using Microsoft's mail API. ... <h2>Create an Azure Active Directory App</h2> <ol><li>Go to the Azure Active Directory Admin Portal and log in with a Microsoft account (Note: This does not need to be the same account that we are going to use on the Service Desk queue.
How to Find and Install the Generic Linux Agent for SMA (4272341)
Starting with SMA 11.0, KACE provides a generic Linux agent for use on unsupported Linux platforms. ... NOTE: This version of the SMA agent is unsupported but is provided for basic functionality for distributions of Linux with package managers other than RPM or Debian.
Cumulative Updates for KACE SMA 14.0 (4376662)
With the release of SMA 14.0, a change was done to include the capability of applying Cumulative Patches.<br><br>Cumulative patches contain fixes for different defects that are found on the current release.
Cumulative Updates for KACE SMA 14.1 (4377067)
As of SMA 14.0, a change was done to include the capability of applying Cumulative Patches.<br><br>Cumulative patches contain fixes for different defects that are found on the current release.<br><br>This article is specifically for SMA 14.1 patches.
How to setup LDAP Authentication (4290187)
This article describes how to set up the LDAP authentication feature on the KACE SMA and KACE SDA Appliances. ... User accounts can be created and managed on the appliance. ... Users who access the Administrator Console and User Console using these accounts are referred to as locally authenticated.
How To: API connection via Powershell (4378612)
The KACE Systems Management Appliance (SMA) API allows you to manage various aspects of the KACE SMA appliance data and its related information. ... This article only covers basic instructions with connecting via Powershell 7 and is provided as one example of how to establish an initial connection.
Linux package upgrade detection fails on Ubuntu 24 LTS (4378585)
The issue here is that the /etc/apt/sources.list file in Ubuntu 24 is deprecated. ... There's a note inside the file stating: ... *************************************************************************
Quest response to KACE SMA Agent Vulnerability: CVE-2025-26850 (4378559)
The Quest team has been made aware of a vulnerability involving the KACE System Management Agent product: ... Vulnerability found and reported by Tom Norfolk (AJ Bell). ... Quest takes handling of vulnerabilities seriously, and we investigate and respond to all reported potential vulnerabilities.
KACE Response to OpenSSH Remote Code Execution Vulnerability CVE-2024-6387 (4376272)
This article addresses the status of the KACE SMA and SDA regarding the OpenSSH Remote Code Execution Vulnerability described under CVE-2024-6387. ... For more details about this vulnerability please refer to: CVE-2024-6387
Directories and Executables to White-list for Apple Mac K1000 Agent (4277330)
Sometimes Anti-Virus software may scan KACE executables or files in directories and tag them as threats. ... This article explains the executables and directories need to be whitelisted in order for the KACE agent to work properly.
MacOS Operating System patches not provided in the KACE Patch Catalog (4299063)
Operating system patches will no longer be provided for macOS 11 (Big Sur) and forward. ... Apple has made significant changes to the process for installing and updating a macOS. ... Due to circumstances beyond our control, updating the macOS 11 (Big Sur) operating system is not an option from the KACE Systems Management Appliance (SMA).
Office 365 is not being patched (4378172)
Microsoft Office 365 app is detecting a patch as applicable after running a detect job but when running a deploy job, the job completes and the patch does not get installed and no error messages are displayed on the patch schedule's summary
Verifying API connection with Postman (4288264)
The KACE Systems Management Appliance (SMA) API allows you to manage various aspects of the KACE SMA appliance data and its related information. ... This article only covers basic instructions with one API tool and is provided as one example of how to establish an initial connection.
Windows 11 24H2 Upgrade Deployment Walkthrough (4377615)
Alternatively, this upgrade can still be deployed to KACE SMA managed systems by utilizing the Managed Installation feature. ... This guide details this approach. ... After recent changes in how Microsoft's upgrade packages are offered with the introduction of Microsoft's Unified Update Platform (UUP) technology for Feature deployment, Windows 24H2 upgrade packages cannot be offered via the KACE SMA Windows Feature Upgrade (WFU) Catalog.
Remote control session fails to start on when initiated from macOS 15.2 (4377842)
Remote control session fails to start on when initiated from macOS 15.2 ... The issue has been identified by Splashtop to affect macOS 15.2 devices running Splashtop RMM App (viewer app) 3.6.6.0 and lower.
Which network ports and URLs are required for the KACE SMA appliance to function? (4211365)
This is meant to describe internal network behavior. ... Any outbound ports that require access out to the internet are labeled as 'NAT' in the Direction column. ... Some unique configurations, such as allowing SMTP inbound directly to the SMA will require slight deviation and custom configuration outside the confines of this list.
License Activation Status is Expired or Usage Exceeded (4299343)
When attempting to login to the KACE Systems Management Appliance (SMA) an error may be received related to a licensing issue: ... Expired ... While these situations may seem similar, they have different root causes and thus different resolutions.
How to take multiple screenshots for Diagnostics (4300041)
How to collect screenshots to show the steps taken to reproduce an error without having to save them one at a time? ... Its purpose is to record each step taken by the User then automatically save it with other information in a . mht file which is then zipped
About Amazon Web Services (AWS) and KACE Systems Management Appliance (SMA) (4341683)
Two covered by this article are EC2 and VMware Cloud. ... VMware Cloud: Supported - as with any other hosting solution offering a supported platform in line with our system requirements. ... EC2: Not Supported.
Splashtop Cloud Security (4377868)
The document attached to this article includes a Splashtop technical overview on how connections to endpoints are done from a security perspective. ... Splashtop integration with SMA was launched with version 14.1.
How soon after release will patches be available via the KACE Catalog? (4294606)
This article will cover how soon after a patch is released from the vendor will it be available for download on the KACE Systems Management Appliance (SMA) appliance and KACE Cloud. ... Starting with version 10.0, we have replaced the former patch feed with the new KACE Patch Catalog.
Manually install agent on Ubuntu (4282416)
For situations where provisioning is not available to install the KACE Systems Management Appliance (SMA) Agent, it is possible to install the agent manually from the Ubuntu terminal. ... <ol style="list-style-type: upper-alpha;"><li><strong><em>sudo mount -t cifs //HOSTNAMEorIP/client/<span>agent_provisioning/linux_platform</span> /mnt/</em></strong></li><li>Enter your Ubuntu password</li><li>It will ask you for the samba share password.
SMA Agent runkbot.exe Command Switches (4347637)
This article describes the available RUNKBOT command switches and an explanation of the switch function. ... RUNKBOT is used in the command prompt and can show you errors when used trouble-shooting issues such as Managed Installs or Scripting.
How to allow more time for a KACE script to run before it times out? (4345361)
By default, a KACE Agent suspends a running process after 1 hour. ... This will cause a script to stop running if it continues on longer than this. ... Agent timeout settings can be adjusted to different values.
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