The following error message is displayed to the DA Management Console user:
"An unexpected error occurred while attempting to complete your last operation and any unsaved settings may have been lost."
When clicking on the More Information link in the message box, a more specific error message is displayed:
Business logic error: Warning: Fatal error 9001 occurred at [Date Time]...
This error is caused by SQL Server when the logs are not available or there is not sufficient space to store them.
This issue is not caused by Desktop Authority.
To resolve this issue please follow this procedure:
1. On the DA Server stop the DA Manager and Operations services.
2. Log in to SQL Management Studio.
3. Locate the DAReporting and DAConfiguration databases.
4. Put both databases in offline mode.
5. Put both databases back to online mode.
6. Restart the DA Manager and Operations services.
Attempts to logon to the DA Management Console should now be successful.
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