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How to backup AA Server to recover in case of disaster (4374134)
How to backup AA Server and how to recover in case of disaster. ... From the active administrator server you need to backup the shared folder, by default it is on the C drive.<br>Also is good practice to have regular database backups, and have a copy of the license key and database encryption passphrase on a secure location, also keep note of the service account used.<br>In order to speed up the process also a good idea to have a copy of the MSI for the current version of AA you running! in case you need to rebuild the server.
Does Active Administrator AFS service account require domain admin rights? (4371583)
Can we configure the AFS account to run without admin rights?
Jquery Critical Vulnerability (4373658)
Our cybersecurity team has flagged JQuery as being out of date and representing a security risk on our active admin server. ... Active Administrator 8.3 ... Jquery is a bundled third party component of AA
How to download and apply the latest Maintenance Release Update for Active Administrator 8.7 (4376712)
NOTE: This hotfix depends on having Active Administrator in version 8.6.2 or later, if you have an earlier version, please upgrade to at least 8.6.2 and then download and apply 8.7.2.25 Maintenance Update 2.
Scheduled Active Directory backups are no longer running (4224380)
The AD backup schedules have stopped running. ... There are no errors, and no tasks are shown for the schedule backups. ... Running the backups manually is successful <p>Change the backup schedule to run at a different time:</p> <ol><li>Open the AA Console</li><li>Expand Configuration | Recovery Settings</li><li>Change the time(s) which the backup runs</li></ol> <p>If the backup still fails to run on the schedule, try clearing the cache:</p>
Can AA service account password changes automatically? (4378932)
<p>Can AA service account password changes automatically?</p> <p>No, AA does not have this capability for now, it will be added in future release.</p>
Ports Used by Active Administrator (4295294)
Port 15600 TCP, outgoing and incoming, for communication between an AA Console and the AA Server and the AA Foundation Service; firewall exceptions are necessary on both Console and Server machines.
Active Administrator stops processing alerts and notifications following a reboot (4317116)
Active Administrator stops processing alerts and notifications following a reboot of the Active Administrator server. ... SQL is installed on the same server as the (AFS) Active Administrator Foundation Service.
No Alerts from AA (4378851)
The archives are all empty. ... The AA config wizard ist running without any errors. ... We were able to generate a new archive and set it to active. ... The agents on the DCs are active and updated.
How to manually remove / uninstall Audit and Health agents (4370320)
Unable to use the console to uninstall Audit or Health agents or console not present anymore and need a way to remove them locally. ... which should perform all of the steps required including removing any firewall rules and unregistering the agent.
Spotlight Diagnostic Console error (4378865)
Even login to AA server using the AA service account but still the same. ... We have found that due to security changes around the AA login that the launching of the diagnostic console does not work as intended unless the user launches the AA console as an administrator.
How to purge events from the Active Administrator Archive database (4352417)
How to purge events from the Active Administrator Archive database. ... Events in the production database can be purged, or purged and archived (saved to a separate database structure before being removed from the production database).
What ports need to be open between Audit Agent (Domain Controllers) and Active Administrator Server? (4220303)
What ports are required to install the Audit Agent and for it to communicate with the AA server? <div>To install the agent from the AA console, you need to have ports open for SMB, Service Management, WMI and AD.
Unable to get agents status (4378785)
Unable to get agents status getting an unknown status when loading. ... Ping is required to get the agent status, if ping does not work AA will not be able to get the status. ... Make sure ping is unblocked.
"Test failed for agent service account on domain controller. Failed to open the security log" (4235370)
Error occurs when attempting to install Active Administrator audit agent: "Test failed for agent service account on domain controller [servername] Failed to open the security log. ... The credential used to run the Active Administrator audit agent does not have permission to manage the Security.evt log on the domain controller.
Active Administrator 8.8 Critical Notification. (4378777)
The following product notification applies to version 8.8 of Active Administrator. ... Two critical issues have been identified in this version related to the Auditing component. ... All audit events will mistakenly be purged from the Active Administrator database when an “Archive Only” scheduled job is run that was created in previous versions of Active Administrator.
How to subscribe to RSS Feeds/Product Notifications (4316478)
How to subscribe to RSS Feeds/Product Notifications to opt into support notifications to receive emails about the latest software patches, version releases, and updates to our Knowledge Base. ... (Really Simple Syndication)
How to move AA to another server (4316689)
How to move Active Administrator to a new server. ... Download Active Administrator latest update by Clicking Here. ... This is in case you want to install the most recent version in the new server and upgrade your database to the most recent version.
How to reapply the license file (4361447)
How to reapply the license file for Active Administrator. ... and either delete the .dlv file or rename the file.<br><br><img alt="image.png" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka0RP0000006a0n&feoid=00N6R00000J0qH8&refid=0EM6R000005Rjlb" style="width: 557.986px;height: 319.983px;"></img><br><br>2- Restart AA services in the following order:<br><br><strong>Active Administrator Foundation Service<br>Active Administrator Data Services<br>Active Administrator Notification Service<br>Active Administrator HTTP Services</strong><br><br>3-
How to remove decommissioned Domain Controller from Auditing & Alerting | Agents (4316937)
<p><strong> </strong></p> ... <p>In the example below, the highlighted domain controller was decommissioned without uninstalling the audit agent first. ... </p> ... <p><strong><img alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-T0CAX5_2017-02-23_18-15-34.png"></img></strong></p>
Multiple lockout event generated after upgrade to AA 8.8 (4378668)
After upgrade to AA 8.8 if you are receiving many lockout emails, and they are repeating events, event id 644. ... The new notifications show the event ID 644, even though the event logged in the DC shows either the event ID 4740 or 4625.
AD Restore: An error occurred while attempting to find the Active Directory objects in the archive. (4378640)
AD Restore: An error occurred while attempting to find the Active Directory objects in the archive. ... Expecting the start of a backup object. ... An attribute level restore is not possible, the list of attributes is empty.
Conflict encountered during replication (4378576)
If you are receiving the alert of Conflict encountered during replication. ... What does it mean? ... Why are you seeing this alerts? ... We have raised an alert that during an AD replication between the DCs a conflict happened, and a conflict item was created as a result.
Is OKTA SSO supported in the Active Administrator Web Console? (4378566)
Is OKTA SSO supported in the Active Administrator Web Console? ... The Active Administrator Web Console only supports Windows Authentication.
What permissions are required for the Active Administrator Audit Agent startup account? (4240318)
Using the table below you can determine what permissions are required for the Active Administrator service agent startup account.</span></p> ... <p> </p> ... <table border="1"><tbody><tr><td colspan="1" rowspan="1"><b><span style="color: black;font-size: 10pt;">Permissions</span></b>
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