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Title
VMtools debug log collection to troubleshoot Quiesced snapshot issues -
Description
VMtools debug log collection to troubleshoot Quiesced snapshot issues
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Resolution
Look for the following:
C:\ProgramData\VMware\VMware Tools\tools.conf
If it doesn’t exist create the file and add the following to the file:
[logging]
vmsvc.handler=file
vmsvc.level=debug
vmsvc.data=C:\\temp\\vmtools.log
vmusr.handler=file
vmusr.level=debug
vmusr.data=C:\\temp\\vmtools.log.user.${PID}
log.file=C:\\temp\\vmtools.log
log=true
[vmbackup]
vss.log = true
Restart the VMware tools service
Download, extract, and run DebugView on the VM. http://technet.microsoft.com/en-us/sysinternals/bb896647
Check these options:
Capture > Capture Win32
Capture > Capture Global Win32
Capture > Capture Kernel
Capture > Passthrough
Capture > Capture Events
Options > Clock Time
Options > Show Milliseconds
Take a quiesced snapshot in the vSphere client and look for any errors\warnings to elude to the problem with taking a quiesced snapshot.