If you are running Black Berry Server 5.0.3 and you are running the BlackBerry Server Health Test the "BlackBerry Server\Connection State" performance counter will show Not Completed in the Health Test.
Black Berry has changed the "BlackBerry Server\Connection State" performance counter to a WMI query.
Unfortunately Spotlight on Messaging currently monitor this BlackBerry 5.0.3 counter. This has been logged as a feature request and is being considered for a future release. EnhancementID: TFS#189394.
Workaround: You will need to set the "BlackBerry Server\Connection State" counter to informational by following the steps below.
1. Right Click on your Black Berry Server Health Test and select Edit.
2. Click on the "Black Berry 5 Enterprise" link on the left hand side of the screen
3. To the right of the "BlackBerry Server\Connection State" (<All Instances>) counter click under the Condition column and change the drop down menu to disabled.
4. Click Finish on the Test and you the test will no longer show "Not Completed"
Quest Software Product Management periodically reviews all open enhancement requests and considers them for inclusion in a future product release. There is no guarantee that a specific enhancement request will be implemented in a future release of Quest's products. For more information regarding our enhancement request policy, refer to our Global Support Guide on www.quest.com\support