All backups to data domain repository fail with error:
Message: An internal error occurred during execution, please contact Quest support if the error persists. Error Message: 2712 - can't create the directory
This generally happens when your ESX hosts or virtual appliances have not been added to the data domain access list.
Add ESX(i) and VAs hosts to DD access list.
Once your cifs share is created you need to grant access to vRanger host and ESX hosts to repository. The following is taken from out vRanger data domain integration and best practices guide.
Configuration Step D. Grant Access to vRanger Host and ESX Host to Repository (CIFS
1. CIFS share security can now be added on the DDR in order to further secure the
directory/repository by DNS/IP Address.
2. Connect to the DDR utilizing PuTTY or your favorite SSH Client. (ID: sysadmin).
a. Add Access for the vRanger Host and all ESX Host Service Consoles:
i. DDR Command:
1. CIFS share create <share_name> path /backup/<path created for
vranger on DDR> clients “<IP of vRanger server>,<FQDN of vRanger
server><IP of each ESX host Svc Console>,<FQDN of ESX host Svc
Console>,<IP of each VA>” users “<vranger_repository_access>”
ii. Important Notes:
1. You must add all of the IP and FQDNs in one line. There is no “CIFS
share MODIFY/ADD” command. Each time you run this command it will
overwrite the previous settings.
2. Best practice is to enable access to a CIFS share by listing both the IP
address and the FQDN of each ESX host’s and vRanger System that
will be writing to the CIFS share on the DDR
3. It is assumed that the Service Console of each ESX host has a valid
DNS entry with both forward and reverse DNS address resolution
4. For more information on the “CIFS share create” command, please
refer to the Data Domain OS Users Guide
Link to full data domain integration and best practices guide:
Please note that even though the guide is in regards to vRanger 4.5.3 the information is still valid for the current builds of vRanger.