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Title
Message: "Loading... Attempting to connect to service..." but will never connect." -
Description
Previous version of vRanger upgraded with the Full vRanger 5.0 install package, rather than the Upgrade package.
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Cause
vRanger 5.0 will be installed in parallel with the existing version of vRanger on the server.
vRanger 5.0 will not launch. Splash screen will display "Loading... Attempting to connect to service..." but will never connect.
An extra vRanger Service will be listed in Windows Services. The old "vRanger Pro Service" and the new vRanger 5.0 "vRanger Service" will co-exist.
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Resolution
1. Uninstall vRanger 4.x. When prompted to do a full uninstall, click "No" to keep existing jobs and configurations.
2. Create dummy Windows Services. (The uninstall of vRanger 5 will attempt to stop/delete Services that no longer exist).
a. Open a command prompt in Administrator mode
b. Type: sc create "vRanger API service" binpath= c:\temp
c. Type: sc create "vRanger FLR service" binpath= c:\temp
3. Uninstall vRanger 5. When prompted to do a full uninstall, click "No" to keep existing jobs and configurations.
4. Reboot.
5. Re-install vRanger 5, using the Full install package.